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          Find a Location

          Kirkland's, Inc. has 311 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Kirkland's, Inc.

              5310 Maryland Way Brentwood, TN 37027-5091

            • Kirkland's, Inc.

              null Indianapolis, IN 46227-6256

            • Kirkland's #554

              6074 Marsha Sharp Freeway Lubbock, TX 79407

            • Kirkland's

              722 N Casaloma Dr Appleton, WI 54913

            • Kirkland's, Inc.

              7264 Eastchase Pkwy Montgomery, AL 36117-6872

            Business ProfileKirkland's, Inc.

            Home Accessories
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5310 Maryland Way

            Brentwood, TN 37027-5091

            Get Directions
            Visit Website
            (615) 800-3622

            Customer Reviews

            1.08/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            54 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers home decor and accessories including framed art, mirrors, candles, lamps, picture frames, accent rugs, garden accessories, artificial floral products, and gifts.

            Business Details

            This is a multi-location business.

            Find a Location

            Kirkland's, Inc. has 311 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Kirkland's, Inc.

                5310 Maryland Way Brentwood, TN 37027-5091

              • Kirkland's, Inc.

                null Indianapolis, IN 46227-6256

              • Kirkland's #554

                6074 Marsha Sharp Freeway Lubbock, TX 79407

              • Kirkland's

                722 N Casaloma Dr Appleton, WI 54913

              • Kirkland's, Inc.

                7264 Eastchase Pkwy Montgomery, AL 36117-6872

              Headquarters
              5310 Maryland Way, Brentwood, TN 37027-5091
              BBB File Opened:
              4/9/2010
              Years in Business:
              58
              Business Started:
              1/1/1966
              Business Incorporated:
              1/22/1981
              Type of Entity:
              Corporation
              Alternate Business Name
              • Kirkland's DC, Inc
              • Kirkland's Stores Inc.
              • Kirkland's Texas, LLC
              • Kirklands.com LLC
              Business Management
              • Ms. Lesa Barton, Corporate Customer Service Mgr.
              • Mr. Carter Todd, Vice President
              • Mr. W.Mike Madden, CEO
              Contact Information

              Principal

              • Ms. Lesa Barton, Corporate Customer Service Mgr.

              Customer Contact

              • Ms. Lesa Barton, Corporate Customer Service Mgr.
              • Mr. Carter Todd, Vice President
              • Ms. Debbie Barber, Customer Service Representative
              • Ms. Kristi Evans, Team Leader
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              54 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/17/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On 5/26/24, I placed an online order with the company, #********. I was notified of shipment on 5/29/24. ***** contacted me and said they had reported the package as damaged, as pieces were falling out of the box. Despite this, ***** was told to continue to try to deliver the package for several days. I contacted ********* customer service online on 6/6/24 asking to have a replacement, meanwhile, ***** was finally directed to send back the damaged item. The damaged item was received and signed for at the warehouse on 6/7/24. The customer service representative apologized and created a new order, #*******. The status of this order since 6/6/24 is "Label Created". When I supplied the tracking number of the returned package and requested a status on shipment of the new order via email on 6/12/24, I was told to wait a couple of days and the shipment information will update with an estimated delivery date. It's now 6/17/24 and I have heard nothing, and the status of my order shipment is still "Label Created". I'm not able to cancel this order now that it's in process, yet they have my money, and have not delivered any product. I'm seeking delivery of an undamaged item.
              Read 53 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Angela V

              12/29/2023

              I received a damaged rug. I understand that the return policies' say that items need to be return to a store, but that is the case if the customer change its mind or no longer wants the product. My rug is damaged and recently and while I was dealing with customer service they always said there was only 1 left. Now they pumped the price and the rug is in stock again. Also the closest store is miles away (I dont own a car), and one doesn't expect an item to come this damaged. After a couple of calls and emails to customer service they offered 10%discount, but I asked them to tell me the amount and other details of the refund, as a courtesy and good business practices. I had to accept with very few information (mainly because I dont own a car and paying to drive an 8x10 rug would have been more expensive that the rug itself). I like my rug, but dont buy online from Kirklands. The many reviews are true. You can have a slightly damaged item from a discount store, but at least you see it before paying for it.
              Read 12 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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