ComplaintsforChurchill Mortgage Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I started a mortgage credit approval process with Churchill in September of 2022. I received a Pre-Approval letter and I started searching for a property. I then agreed to Churchill's recommended to do a Certified Approval with them so that when I do find a property my closing would be done in less than the customary 45 days.During the process the loan officer was changed without any communication and I was informed by the new loan officer that I needed to provide proof of no HOA in existence on the property, per their Underwriter. My current property does not have an HOA and it never has. I did all the research that I needed and sent them countless doc's trying to comply that I do not have an HOA, with no success.My mortgage loan was denied due to credit, with no conversation nor further explanation. How do I relay on a mortgage company and their process if they do not communicate with me and simply turn me down when things are not easy for them. Who do I turn to now for help? Am I really not eligible to buy another property? How do I move forward? My credit scores have been impacted by the pulling of their reports yet I am unable to secure a new property and I have no guidance nor information. I have been left clueless and I do not appreciate being treated as an insignificant or uneducated consumer.Business response
02/08/2023
We have discussed this issue with the loan officer and processor. Many attempts were made to resolve the issue of whether *************** were due on the borrowers primary residence. A closing disclosure from the purchase of that property indicated *************** were present. Online searches also reflected *************** applied. Multiple individuals were contacted, including contacts provided by the borrower to determine that *************** were not applicable. None of the contacts were able to provide documentation indicating there were not dues applicable.
The ultimate reason for the denial is due to a high debt to income ratio although the loan presented other risk issues. The loan officer attempted to contact the borrower to discuss this but got voicemail and left a message. The borrower called back and left a very angry message. The loan officer did not attempt to contact the borrower again.
We regret how difficult this process has been for our customer. We recognize that further follow up with the borrower should have occurred and we apologize for this. Any impacts on credit score should be resolved as the inquiries will drop off the credit report.
We are sorry that we were unable to offer you financing at this time..
Sincerely,
*****************************
Compliance Project Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.