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Business ProfileforVitalChek Network, a LexisNexis Company
Additional business information
The company has provided BBB with the following statement:
VitalChek has advised BBB that response delays from some
states Vital Records office are causing delays for VitalChek’s response time to
consumers.
"VitalChek is an authorized ordering service for more than 500 government agencies nationwide that are responsible for issuing birth certificates and other vital records. VitalChek has been providing these services for 30+ years and processes more than 2 million vital record orders annually.
The ordering process includes collecting and validating specific information required by the individual issuing agency and then securely submitting that information to the agency for processing and shipping. For security purposes, VitalChek does not handle the certificates nor does it have control over the actual issuing and/or shipping process. These actions are all handled by the government agency responsible for issuing vital records.
VitalChek has multiple ways to assist with questions including: online chat during the order process; online via our FAQs at https://vitalchek-solutions.custhelp.com/app/ask where the customer can ask a question via email; post-order customer support with agency-specific toll-free phone numbers listed on the order confirmation email; and via social media response at https://www.facebook.com/VitalChek/, https://twitter.com/VitalChek. Prior to contacting the BBB, please reach out to VitalChek with your questions or concerns via these methods."
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- P O Box 1703, Brentwood, TN 37024-1703
- BBB File Opened:
- 11/29/2000
- Years in Business:
- 37
- Business Started:
- 8/1/1987
- Business Started Locally:
- 8/1/1987
- Business Incorporated:
- 4/21/1988
- Type of Entity:
- Corporation
- Alternate Business Name
- VitalChek Network, A ChoicePoint Company
- Vitalchek Network, Inc.
- officialtraveldocuments.com
- Business Management
- Mr. Jeff Piefke, Vice President
- Contact Information
Principal
- Mr. Jeff Piefke, Vice President
Customer Contact
- Mr. Jeff Piefke, Vice President
- Mrs. Judith Nelms, Director of Operations
- Mr. Ryan Simpson, Supervisor
Customer Complaints
449 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
343 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Hollianne F
07/19/2024
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