ComplaintsforCareSpot

• Initial Complaint

  11/27/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I went to carespot on July 16th and received an ex-ray which determined I had a fractured bone. I came in carespot in a wheelchair. They provided me a brace which I paid. I signed for and they gave me crutches, but I couldn't use them. The doctor told me his assistance (African American guy) to mark off the crutches because I didn't take them out. I trusted that they would do that, but they didn't. I have called on several occasions and I even asked them to check cameras and inventory. They have charged my insurance company they paid and I paid my portion too avoiding issues with my credit. I want this to be made right and my insurance company paid back along with me.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cate SPOT Middleburg said that they can only see me for 1 ailment at a time even though UTI and Conjunctivitis are common together. They are refusing to treatment for both without making a separate appt. This should be illegal and investigated because I had food poisoning which caused both.

  Business response

  04/25/2023

  ****************** was contacted by the Regional Director for Carespot, ************************* regarding her most recent visit at the ********** location.  Concerns regarding her wait time and not treating the complaint for her symptoms were discussed which will be shared with team members.   We thank ***************** for reaching out to share feedback on her most recent visit so we can continuously make improvements in delivering the best patient experience.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A employee was so rude I had been waiting a hour and hadn't been checked in I was told she was busy this is so unprofessional I h*** never experienced anything like this I also asked her her name and she told me shay her name is ******** ******* she works at the carespot located **** **** *** *****

  Business response

  09/07/2022

  Business Response /* (1000, 5, 2022/09/01) */ Upon receipt of the concern brought forth by ************, our management team has spoken to her directly to better understand the details of her experience and apologize for any miscommunication regarding prolonged wait times. We will share the feedback received from ************ with our team and thank her for sharing her experience. We will continue to work on improving the communication/ experience for each and every patient.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  12/26/21 - Appt for Covid testing for an upcoming surgery. Required payment of $*** which was paid by me although I was confident my insurance would cover the cost. Was told a refund would be issued if information was correct.1/7/22 - Insurance company (*****) paid Care Sport $***4/26/222 - Called Care Spot customer service to find out about refund. Spoke with representative "********" who said she sent a refund request and it could take 3-4 weeks to process.6/2/22 - Called Care Spot customer service to find out about refund. Spoke with representative "******" who said she would request the refund again. Told me that the refund department runs annual report and that she could see that my insurance paid Care Spot on 1/7/22 and this payment posted on 1/10/22. I asked to speak to refund department or a supervisor and was told I needed to call back between the hours of 9 to 4 am ET because they were not in the office at this time.6/17/22 - Called Care Spot customer service to again find out about refund. Spoke with representative "******" and was told that the refund was requested on 6/3/22 and that it could take 3-4 weeks to process. Was also told that I could not speak to refund department because they don't have a recorded line. When I asked to speak with a supervisor, I was placed on hold and then disconnected.6/17/22 - Called Care Spot back immediately after being disconnected. Spoke with representative "********" who told me the turnaround time was 30 days to receive my refund. I asked to speak with a supervisor to lodge a complaint about suspected fraud since Care Spot had received double payment since January 10, 2022 and I have still not received my refund. ******** told me that there was no one I could speak to and that I should go on the website to make a complaint. She also said that there was no fraud since this was a mistake. Care Spot still has my money ($***) and *****'s payment ($***)

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/06/27) */ Contact Name and Title: ************** Sr *anager Contact Phone: XXXXXXXXXXX Contact Email: **************@carespot.com This patient was issued a refund check on 06/17/2022 in the amount of $162. Check# XXXXXX Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Billing Issue: Went to CareSpot located at ******************. on Date of Service (DOS) ********** AND ********** to get pre-employment screening labs which I paid cash (without health insurance). I paid a negotiated blood work rate with this facility and they collected payment. The rate is what CareSpot would charge on behalf of ******** for the services. Please see copies of receipts from labeled Carespot Payments. I started to get bills from ******** 3 weeks later for blood work services already paid. I went back to the S. Kirkman Rd. facility, showing my payment receipts and ******** bills. The front desk clerk apologized and made copy telling me she would give it to the manager to fix the double billing. Another 3-4 weeks went by but received the same ******** bills asking for payment (please see two PDF files labeled ******** with corresponding dates). I called ******** Billing about these charges around 1st week in May and spoke with Angie who told me that CareSpot needed to let ******** know that charges billed to me were an error, but that she could do nothing on her side. Since I found out CareSpot ********************* handled the ********* billing, I went there in person and spoke with the office manager **** ********** and showed her my payment receipts and the two overdue ******** bills. She admitted that this was a mistake and charges were not entered to reflect payments already made. She told me that she had fixed the problem that day and gave me receipts showing all charges were cleared. (Please see PDF labeled with ****'s name). She told me that there was a charge she needed to adjust later and that she would do it and let me know. But the problem was not fixed and now I have received collection notice from ******** for June. I decided to call CareSpot billing office but was closed despite calling during the stated "business hours"! So, I don't know what else to do but file this complaint. I hope you can help. Thank you!

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/06/23) */ Contact Name and Title: ************************* Contact Phone: ************ Contact Email: *************************** Lab Corp was contacted by the center manager regarding the bills received by the patient. The issue has been resolved and the patient will receive a zero balance due letter from Lab Corp. Email information and confirmation attached below. Consumer Response /* (3000, 7, 2022/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My Desired Resolution statement also involves a reply on the status of my medical bills with CareSpot itself. CareSpot Sand Lake Center manager Jill Justiniano gave me a statement dated 5/3/2022 (PDF attached to original complaint) which shows a zero balance to all my current bills from DOS 3/14 and 3/30. I would like to get a letter from Ms. Michelle Lucas stating that all my bills with CareSpot have been fully paid. I do not trust CareSpot billing services. Thank you!

• Initial Complaint

  04/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to Carespot for a medical physical for my CDL driver's license to file with the Florida DOT. I paid $****** to the facility on my bank debit card.Dr. ****** ******* informed me that the physical could NOT be done because I needed a clearance from my Cardiologist because I have a heart issue. I was given a document to give my Cardiologist to get the clearance. I have not received a clearance because there was an issue with one of the stents that was installed. I called several weeks ago to get a refund of the ******. I spoke to ******, the office manager, who said she would issue the refund. As of today, no refund has been given. I spoke to the Carespot facility and to leave a message for ******, but the person refused to take a message and hung up. I was unable to contact the corporate office of Carespot. In conclusion, I need a full refund of ****** for a physical that was never done. Thank you. ******* ******.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/29) */ The patient was issued a refund on 04/18/22 (Original date of service 03/03/2022) of $****** on check number XXXXXX. Check was mailed to the address provided by the patient. Consumer Response /* (2000, 7, 2022/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a check from Carespot for ******. It was AFTER I had to call them and demand it and after I made the complaint with BBB. They were trying to take advantage of the situation. I have a heart condition and it caused me stress which I cannot afford. They are supposed to care for patients, not take advantage of them. They should be ashamed of themselves. The doctor, ******************, never even responded to the letter I wrote him. Horrible customer service. I will never use their services again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩