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Find a Location

The Friendship Family of Dealerships has 1 locations, listed below.

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    Business ProfileforThe Friendship Family of Dealerships

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1954 West State Street, Bristol, TN 37620
    BBB File Opened:
    3/1/1994
    Years in Business:
    30
    Business Started:
    12/1/1993
    Business Started Locally:
    12/1/1993
    Type of Entity:
    Corporation
    Alternate Business Name
    • Friendship Hyundai of Bristol
    • Friendship Volvo of Bristol
    • Friendship Automotive
    • Friendship Chrysler Jeep Dodge Ram of Bristol
    • Friendship Ford of Bristol
    Business Management
    • Mr. S. Mitchell Walters, CEO/Owner
    • Mr. Dustin Walters, Executive Vice President
    • Mr. Brandon Walters, Administrative Manager
    • Kris Childs, General Manager
    Contact Information

    Principal

    • Mr. S. Mitchell Walters, CEO/Owner

    Customer Contact

    • Mr. S. Mitchell Walters, CEO/Owner
    • Mr. Dustin Walters, Executive Vice President
    • Mr. Brandon Walters, Administrative Manager
    • Richard Blackstock, General Manager
    • Lance Dowdy
    • Kris Childs, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/22/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    The F&I department at Friendship kia in Beckley WV pulled some shady tricks and added a service contract to my loan that I did not ask for or want.. I myself specifically ask If (1) I had to pick one of the options on the iPad screen and (2) if the one I picked was the basic one that comes with the car.. I was told yes to both and then rushed through the paperwork to keep me from seeing it... I also made the comment that I want to pay the loan off fast to avoid having to pay 3k interest and was never told that it was only 1k in interest and 2k for a service contract that I did not want or ask for... all dirty tricks to rip off the customer
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John O

    1 star

    01/22/2024

    This dealership lied non stop about everything that came out of their mouths. I called about a car they had went down and bought it the next day after test driving it. I told them before doing the paperwork that they needed to get some floor mats for it since I was spending $36,000 on a used vehicle and they agreed but ended up cutting me a check that I recieved months later in the mail that didn’t even cover the cost of the mats. I asked about another key when I saw that they were only giving me 1 and was told it would be $150 at the most ended up being $550 off the website they told me to go to. Was then told that they would set me up an appt. at their dealership to get one made and then on the day of the appt that my wife took off a day of work for they told us we would be paying for it and it would be $350. They failed to put a front tag mount on the car which is required in the state I live in. They threatened to repo the car because my wife opened an account instead of me with the credit lender when I told them that she was the one opening the account in the first place. They also lied saying I would save money opening the account with ECU (the credit lender) through them which I got borderline harassment emails calls and texts over and threatening to repo the car because they hadn’t saw where I did in fact open the account 2 of them in fact. The absolute worst buying experience I’ve had to date! And I don’t need the dealerships reply giving another excuse they need to be held accountable!

    Local BBB

    BBB of Greater East Tennessee

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