Business ProfileforD T McCall & Sons - Home Office

I purchased a new *** ***** riding mower the first of mowing season 2022. After having the mower a few months , I noticed that the mower was cutting into my yard in which it made the cut look bad. I kept making adjustments to the deck and it seemed to fix momentarily. In August 2022 I made a trip to their Lebanon store and purchased new blades thinking this should resolve my issue. It did not fix the problem so I purchased a deck leveling kit from ****** and attempted to level the deck. It did look better but I noticed after a couple of mowing it appeared to get worse. I really think it is something defective with the deck. On September 29th 2022, I called the store and they transferred me to the lawn mower repair shop. The lady that answered the phone was rude and not very helpful! I must admit she made me quite upset, I did advise her I would report them to the BBB and hire an attorney if I had too. She was not very helpful and I ask to speak with her supervisor, she said his name was **** ******. He was not available at the time she said he would call me back. **** did call me back he stated he was a lunch and must say he was very prompt. He stated I would have to get the mower to them at my cost. I own a truck , but I do not own a trailer. He said that it would cost me $80.00 if they came and picked it up and drop it off. I declined , he did mention that it was in my warranty in my owners Manuel. I have dealt with DT ******'s for least 35 years, Dealing with the sons of DT , I always had great service! I was told by the salesman at the Lebanon store that anytime I wanted to get my mower serviced I could just bring it to the Lebanon store and they could get it to Carthage w/o charge. **** did not offer this and in my beliefs a company like DT ******'s should send someone to me. I would like to get this matter resolved asap and lets both move it along. I will say I have a different view of DT ******'s than I had before.