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Animal Emergency Specialty Center has 1 locations, listed below.

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    Business ProfileforAnimal Emergency Specialty Center

    Animal Hospitals

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6393 Lee Hwy, Chattanooga, TN 37421-2569
    BBB File Opened:
    7/19/2016
    Business Management
    • Dr. Nikki Branam, DVM
    Contact Information

    Principal

    • Dr. Nikki Branam, DVM

    Customer Contact

    • Dr. Nikki Branam, DVM
    • Dr. DeAnne Fanta, DVM
    • Dr. Ray Rudd, DVM
    • Dr. Jeff Phillips, DVM,
    • Dr. Melissa Miller, DVM
    • Dr. Katherine Baine, DVM, DABVP
    • Dr. Robert Paddleford,
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Zennia N

    1 star

    07/26/2024

    They do not deserve even one star. Please, please, please do not take your pet to this place; it is merely a money pit and does not have the best interest of our pets in mind. On July 12, 2024, we took our German Shepherd there because he was weak and lethargic. First, they were very rude. They performed an X-ray and told us everything looked fine, saying he was dehydrated, even though my dog drinks plenty of water. They gave him an IV and sent us home with medications. He started perking up for about three days but then declined again. We took him to our vet, who used the X-ray from this place and ran his blood panel, diagnosing him with an underactive thyroid and prescribing more medications. On July 24, he was still lethargic. We took our dog to ***** ****** *******l, and within an hour, they found a mass in his abdomen that had ruptured, causing internal bleeding. We were preparing for a $13,000 surgery when they discovered another mass. He was so weak that we had to make the heartbreaking decision to let him go. My family is devastated. I called this place back for the X-ray and told them about the error; no one apologized or offered any sympathy. They sent the X-rays, and I could see the mass without any veterinary training. I can't bring my dog back, but I will help other pet owners avoid this mistake. I will review them on every platform I can to save lives. Take your pet to V** ***** on Amnicola; they have skilled vets there.

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