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Find a Location

Interstate-Line Turf, LLC has 1 locations, listed below.

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    Business ProfileforInterstate-Line Turf, LLC

    Artificial Turf

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    410 Scruggs Rd, Chattanooga, TN 37412-4236
    BBB File Opened:
    10/15/2020
    Business Management
    • Mr. Matthew Jones, Owner
    Contact Information

    Principal

    • Mr. Matthew Jones, Owner

    Customer Contact

    • Mr. Matthew Jones, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Business owner, ***** ***** provide an estimate for the turf installation at my home. During the estimate it was discussed that he would maintain careful work to not damage electrical that I had running to my child’s custom playground set. ***** assured me that he would do a great installation for the turf he was installing and leave me with no damages to the electrical I had to the playground set. Upon finishing the job, I reviewed the work and found most of the work to be in order with exception of a few small adjustments that we need to be made regarding landscaping. ***** assured me he would come back if there were needs for that. He seemed honest so I paid him in full. A few hours later, when my landscaping lights were to come on and the bug resistant units also, where to come on for my kids to play without having mosquitoes, I noticed that none of these things were coming on. The timer had not even moved, and I knew that I had an issue with electrical. I contacted ***** right away, telling him a stake or machine must have cut the line that he used. he texted the following to me “Yea sounds like that might have been what happened w/ a nail or something. I shouldn’t have a problem getting you taken care of inside that generous time frame.. thank you for your business and allowing me to show you continued care as promised.. see you soon and will be in touch soon on a day that works for us both most likely next week.. ttyt ~*****” Several weeks went by. I started reaching out to him via text over ten days with no response. I then waited and several days and called. He finally answered. ***** stated that he would not come back to fix damages. I was very upset because I knew this would cost several 100 dollars due to turf having to be removed. He refused to refund any money or to come and repair telling me I was narcissistic to expect him to pay the 30 for materials. I said I would pay materials if he was willing to do the work. He refused again.

    Customer Reviews

    0 Customer Reviews

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