Business ProfileforMaxi Auto Service Center

I have taken my cars to various Maxi Autos in the Chattanooga area since 2014. I've been to Red Bank and Hixson. I have never had an issue until I visited this location. I went in for a routine front brake/rotor replacement. When I got the car back, the brake pedal would go to the floor. I waited a week to see if maybe they needed to be "worn in". Nope, called and spoke with *****, he advised me to bring the car back in and they would check it. I did...they told me they were re-bled and I should see improvement in a few days (or driving 50 miles or so). I did that. Brake pedal still going to the floor. So I called several other mechanic shops and consulted with my mechanic friends. Everyone said the same thing. The brakes were not bled properly, the booster seal is busted, or the master cylinder was messed up. I called ***** back at Maxi and explained my findings. He told me to bring the car back in. I did..for the 3rd time. Now he tells me they DIDN'T bleed the brakes, and were not liable b/c they did the Auto bleed and did not do a manual bleed....crazy b/c every other mechanic I have spoken to manually bleeds the brakes. They messed up my car, and refuse to take accountability for their mistake. I know to you I'm just an unhappy client, but I work 80 hours a week to make ends meet, and spending $535 dollars for NOTHING is a big deal. I don't have extra money, I trusted you to do a simple job and now I do not feel safe driving my car, which is how I get to WORK 80 hours a week....and with your screw up I can't even drive my car until I save more money to go to another mechanic, which will take months. I didn't ask for much, just some dang brakes and you completely dismissed your mistake and spoke to me like I am some dumb girl who has never had her car worked on. I have never in my 30 years of driving had this happen. This is not right, at all and you know it *****. You know your mechanic messed up and kept giving me the run around like I'm stupid. I do not feel safe driving that car, and now I have to cancel my summer trip that I have spent the last YEAR saving for b/c you don't want to eat the cost for repairing my car b/c it might mess with your store numbers....What ever happened to good people? Doing the right thing, being honest and taking responsibility? But hey, at least your sales look good, right? Even at the expense of the consumer? The TCP act has been violated here...