Business ProfileforBatteries Plus

I took my ***** watch into the Batteries Plus Bulbs store on ********* **. in Chattanooga, TN to have a new battery installed. Approximately a week earlier I had taken two other ***** watches in for the same thing and had no problem. However, with this watch, I HAD MAJOR PROBLEMS! After picking the watch up, I went home and reset all the calibrations on the watch as expected after a battery replacement, and put the watch on my wrist. I have had the watch almost four years and have worn it 24/7. I work out in it, shower in it, as well as swim in it. THE WATCH IS MADE FOR THIS TYPE USE. That night, I took a shower and by the time I was finished, you could not see the face of the watch due to ALL the moisture inside. The next day I took the watch back to the store, and the manager (****) was there and said he would take of the situation and to give him a few days to get back with me. After three days of no response, I called and they said I could pick up the watch in two days. It was at a jeweler being repaired. I picked up the watch as requested, and on that day the watch did the exact same thing. FULL OF MOISTURE. I took it back again and talked to ****. He assured me he would get it fixed. Four days later I get a call from **** and he said that their company policy did not guarantee water resistant watches not to leak after the seal was broken and that I could pick up the watch. WOW....what a shock. If that was their policy, why was there not a sign posted, or why has the customer service reps never told me this before, that they would not guarantee permanent damage to my watches. PUTTING BATTERIES IN WATCHES IS THEIR BUSINESS! Lastly, if that is their company policy, why did the manager **** ever take my watch back in (2 times) to attempt to repair? Why did he not just tell me there is no guarantee and leave it at that. It is because that is not their policy. I am wanting and feel like I have been totally MISTREATED and would like my watch REPLACED.