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ComplaintsforThe Kickoff
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Complaint Details
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Initial Complaint
09/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
See Attached: Is for subscription to The Kickoff for the 2021 season. So far only received one issue (copy enclosed) so can help me. Sent $43 for just one issue? Thank you from Bob Kirlin, 707 East Mission Ave APT 310, Spokane, WA 99202Business response
10/13/2021
Business Response /* (1000, 5, 2021/09/27) */ Contact Name and Title: Jodi Ellis Contact Phone: 423-267-0953 Contact Email: [email protected] Kickoff closed the Florida office in Dec 2020. All subscription information was updated with the new Tennessee address. Unfortunately Mr Kirlin mailed his $ to Florida and USPS took time to update the forwarding address and then send the actual pymt to Tennessee. The Kickoff has been in business 71 years, and we value all of our customers. I have refunded his pymt and complimented the 2021 season for Mr Kirlin. Consumer Response /* (2000, 12, 2021/10/12) */ The Kickoff put me on their mailing list for 2021 and returned my money order, which is enclosed. Since they corrected the problem, I think they deserve the payment for the season. Can you pass it on to them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.