14 Customer Reviews
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Review from Stan C
5 stars07/17/2024
Ordered a product, little over $150.00. First timer with Natchez, not only sent my product, but one of their catalogs, sale catalog, clearance catalog, and best of all, a Hodgdon reloading manual. So, great job guys, brick and mortar stores customer service these days is gone, so Thank You Stan
Natchez Shooting and Outdoors Response
07/18/2024
Thank you for your business!Review from PatrickM
1 star04/03/2024
Purchased ammo over a month ago, never came despite for some reason it being marked as delivered. My guess is that it got stolen in transit. Despite purchasing payment insurance the company refused to make things right and told me to basically * off and go to the police. I am unable to go to the police right now due to some life altering circumstances. I explained that that they still refuses to make things right. If this review does not move things in the right direction I will be forced to charge back with my bank.Natchez Shooting and Outdoors Response
04/10/2024
The ammo was delivered to the address provided by the customer. Fedex confirmed this with a picture of the package sitting by the front door. Customer also confirmed in writing that the picture in question was his front door. The missing package was also not reported to us in a timely manner leaving us no recourse with the carrier. The customer claimed it was stolen off his front porch which is why we are asking for a police report before going any further.Customer Response
04/12/2024
I am getting an error when trying to add a comment to my previous review so I will post a new one in its place. the claim that i did not notify in a timely manner is a lie. i notified within 7 business days, intention was to give the carrier ample time to deliver the package incase it was improperly scanned as delivered. upon looking at the rest of the BBB reviews had customer service seems to be a pattern here. if this is not resolved by the end of the month i will be forced to charge back through my credit cardReview from Ventura R
1 star02/14/2024
I had a very bad experience with Natchez. Make sure what you order is accurate because they will refuse an exchange. I ordered two boxes of HORNADY 6.5 PRC by mistake instead of HORNADY 6.5 Creemoor by mistake. They refused to help me even thought I wanted to by three boxes to compensate for the mistake and so they did not have to refund any money. VERY POOR CUSTOMER SERVICE. By the way my order did not say that I could not exchange it.Natchez Shooting and Outdoors Response
02/15/2024
Thank you for the opportunity to respond. It is a standard policy for us not to take ammunition back because of safety concerns. We do make exceptions in some cases. We have left 2 voicemail and sent an email today to the customer explaining that we will take his order back for exchange. However, as he has stated this was his error and therefore, would be responsible for the return freight. We apologize for any misunderstanding.Review from Jeffrey S
1 star04/26/2023
Natchez has horrible customer service. I live in a state that requires additional documentation. I submitted the materials and was approved. I tried to order online and it still kept asking for my documents. I could not get out of the loop. Can’t remember a worse customer experience. Natchez is not worth the hassle.Natchez Shooting and Outdoors Response
05/02/2023
Due to the FOID laws in the state of IL, we have to have the customer ID's on file in order to process ammo orders. These ID's also must match the information on our system to process the orders. It is very complicated due to the legalities involved. Once submitted and the documents are connected to their account we do not have to go through this process for each order after that. We would like it to be a simpler process but cannot due to IL laws on ordering ammo. We do see that an order was placed the day after the account was connected so thank you for your business.Review from Scott S
5 stars01/29/2023
I have been ordering and dealing with Natchez for about 7 years. I have never had an issue that was not resolved. I have read the negative comments and reviews and personally I have never experienced anything close to their complaints. My latest order was January 2023. I have been and will continue to be a customer.Review from Kyle S.
1 star01/16/2023
They lost another customer. I ordered a brass tumbler on 1/9/23 one week later I called them and now it's not in stock. No notice. They did not say anything till I called them on 1/16/23 when it has not shipped. They said " we went to pull the order and It it not in stock would you like a refund." Now I have e to wait for the refund "a couple days" so I can order from somewhere else.Natchez Shooting and Outdoors Response
01/17/2023
We sent an email on 1/11/23 to inform him that we were out of stock but did not get a responce to thr email. After reviewing this order. We checked our inventory and we received 1 today. We have spoken to customer and will ship it out today. We will credit his shipping charge due to the problem. We apologize for the delay.Review from Anthony B
1 star11/27/2022
I hope they sit on all that overpriced ammo they sell, they were selling 1000rds of 9mm during the pandemic for $700......????Review from Joe G
5 stars11/19/2022
Reading some of the bad reviews is appalling to me. There response is lighting fast, and rectifying any issue is excellent.Review from Matt W
1 star08/18/2022
Scam. They charged my debit card then refused to ship the item I paid for. I still don't have my money back or the item I bought.Natchez Shooting and Outdoors Response
08/24/2022
Mr. **** placed his order over the web with a credit card. When this happens, the credit card is authorized, but does not settle as a charge until the order is finalized/invoiced and shipped. When the order was reviewed, it did not meet our criteria to continue using a credit card as payment. At this time, the authorization was cancelled from our system, and Mr. **** was notified that we would require certified funds to continue with the order and why. He declined to send in funds and so the order was cancelled entirely. At the time the authorization was cancelled, it is then entirely in the hands of his credit card company to release the hold on the pending funds in his account. The time frame for doing this varies with each card company which we have no control over. This was not a scam. We have been in business for 43 years and will continue to protect our interests as well as our valued customers interests going forward. Thank you.Review from Stephen O
5 stars07/29/2022
Most of the reviews are bad. I think most people would take the time when they're annoyed at a business to leave a review and not leave a review if it's a positive one. I have ordered easily over 2,000 worth of supplies from them in the past 3 months and haven't had 1 issue. They have become my go to site for shooting supplies. Great company. Always have what I'm looking for in stock. Shipping is reasonable and the way they package your order is awesome. I highly recommend this company and never had a issue
Customer Review Rating
2.43/5stars
Average of 14 Customer Reviews
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