Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the first home I ever rented. My experience was very rough. They set up my utilities for me and told me that my house was all electric, so they did not set up gas for my home. When my children and I moved in late November, it was around 30 degrees and lower at night. I assumed something was wrong and called maintenance to see. They charged me $135 for their mistake of not communicating that the house was gas. When moving in, they tell you they set up utilities for you. I have now moved out of the home and have been gone since June. My deposit was supposed to be sent to me within 30 days it has now been 3 months ago, but I have not received it yet. They keep saying they sent it but I have received other refunds since I moved out from other companies. I'm just not understanding as renter when rent is not payed on time we're responsible for paying extra fees but they can choose to do what they want when convenient. They've given me so many excuses as to why. I call the phones and get no answer and am brushed off. My number is not going through when calling but using my sister to call it goes through. They blocked my number is blocked. Now threating me to take extra 50 dollars away from the check now because there going to overnight it.

  Business Response

  Date: 09/23/2024

  This complaint is inaccurate.  The resident called and  we not only answered but have also responded.  The security deposit check was sent out to them.  However, there was apparently a delay with ****.  When we were made aware, we stopped payment of the check and  issued another check (as well as overnighted it).  The original check will come to them in the mail. However, they have been instructed to disregard that one.  

  Customer Answer

  Date: 09/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I received an email yesterday after they were notified of the complaint I made, stating they finally shipped my check. First Property Management LLC has now charged me $50.00-$70.00 from my security deposit that I've been trying to get for three months. ****** stated that the first time was a mess-up on their end. Her exact words were "The first time was a system issue and the auto-corrected address was not right." Her comment is in the picture I provided. I should not be held responsible for any mess on their end. Based on the information given by Andrea, this is technically only the second time they have tried to ship to my new address in Nebraska. I should also be refunded for that portion due to it not being my responsibility on my end.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/26/2024

  Former tenant was NOT charged anything for the initial check (nothing at all).  

  The charge was for the reissue of the 2nd check which was mailed out.   Cosigner on the lease actually agreed to the fee and  the check was mailed overnight. 

  There are a number of untruths that should be cleared up. 

  (1) There was NO CHARGE to tenant for the system issue with the address

  (2) The fee was NEVER said to be $50-70 dollars plus anything.  It was a flat $50 fee to offset  the cost of stopping payment on the check that was sent, having a team member physically go to the post office to overnight another check, and  then overnighting said check (which the tenant received)

  (3) This BBB review had NOTHING to do with reissuing and overnighting the check. That was already in process.

  (4) FPM was accused of blocking tenant's phone number.  That is NOT true.   

  (5) There were TWO tenants on the lease.  Both have equal legal standing in terms of the lease.  So acknowledgement and  acceptance of by 1 is sufficient.  One did acknowledge and  accept the fee. 

  Finally, it should be noted, FPM shared in the expense of reissuing the check.  The fact is, many people report that they did not receive a check.  Often the check comes in the mail later due to **** delay OR the recipient realizes it was in another stack of mail OR they inadvertently threw it away OR they actually already cashed it and didn't remember (yes, that has happened).  That is a fact.... and it is not a fact that we burdened this tenant with.   While tenant(s) have accused our company of not even sending a check to begin with... it is not true at all.   We gave the tenant the benefit of the doubt when they said they did not receive it... However, they willfully chose to remove the benefit of the doubt for us and  continued to make accusations that were just not true. 

  Tenants have both now left 1-star ****** reviews and  one has filed this BBB complaint.  That is their right to do so. 

  We fully acknowledge frustration in delays and work to get those resolved (even when it is not our fault, we do that).  However, we do not appreciate or accept false statements about what we have or have not done. 
  
  While we are sure our company (like every other company and person in the world) has places to improve (maybe even more proactive communication would help), we work hard to meet needs and deliver.   

  We are a company, but we are not just a brand name... We are a team of individual people who also have lives and families.  The owner of the company personally held a great deal of empathy for tenant and  instructed the team to "be sure Ms ***** is taken care of"; to believe the tenant when they say they did not receive the check... and  then to have the company absorb some of the cost of reissuing the check.   
  

  Customer Answer

  Date: 09/26/2024

  
  Complaint: ********
  
  I am not accepting this response because: I am not sure which check was postponed or stopped, but for the one that arrived on Tuesday, my bank notified me with a message stating "reason to doubt collectability."
   
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented with First Property Management from January 2020 until November 2023. This company was horrible about addressing maintenance issues in a timely manner. I reported the same issues multiple times with no resolution. I had plumbing issues due to the septic tank having to be cleaned out 3-4 times while living there for 3 years. This was due to the septic tank not being up to code and was never fixed to this date. We had a water leak and took weeks for them to fix the problem and multiple phone calls and emails to get it some what taken care of. There is still multiple issue not addressed. The dishwasher stopped working which left water in the bottom of it. They never came out to fix this. The wall above the fireplace has been bubbling for way over a year and was never addressed. There is black mold in the vent in the bathroom downstairs. Not addressed. Locks not properly working in doors. Never addressed. The back deck a needs boards replaced and the stairs out the kitchen are not safe and never fixed. The floor in the kitchen has soft spots. Never addressed. They charge me for my son not answering the door for. A maintenance worker one time yet they had multiple times no shows and I had taken off work and I never got reimbursed for it. I had someone who wanted to be added in the lease. They charged her the fee and never contacted her which resulted in me loosing out in a roommate. They left the house in a very unhealthy manner. I recently lived and am feeling better with my allergies and breathing due to the unhealthy living I encountered during the time living in this home. I also had my rent increased and I even emailed asking why when I was always on time and nothing had been fixed. They also lied about the increase and tried to charge me without proper notice until I called them out and then they had an excuse for that. I have everything documented from day one.

  Business Response

  Date: 01/08/2024

  We vehemently disagree with all of this tenant's accusations and do not manage this property anymore.  We will not issue a refund to this tenant. 

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the whole first month of may the apartment was fine. I didn’t begin to have problems until the month of June , I was experiencing a shower and ceiling leak which took another month for them to finally come and fix. I complained again because after the shower leak the ceiling began to leak as well and was producing mold. Instead of them fixing the major problem they did something with the pipes and left a giant hole that I had to cover with Walmart bags because apparently someone else has to come and cover it but, I have called first property and they still haven’t had anyone to do that. The mold was so bad I had to spray bleach everyday which ended up affecting my 10 month old during the time. She had gotten sick and I called first property to let them know the issue that was going on and requested that I wanted to move considering that mold is building up in my bathroom on top of urine or feces is running down the walls and the woman ******** from first property told me there was nothing she could do and if I wanted to terminate my lease early it would be a 1400 fine even though the conditions are horrible . I just want to keep my daughter and I safe from the germs and it seems as if I am being taken as a joke and my money being held all because I want to move from them before my lease is over.

  Business Response

  Date: 11/22/2023

  There have been numerous completed work orders at the property and we have 2 property managers assigned to that property that are working with the tenant on a resolution.  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: ******** is
  
  I am rejecting this response because: Even though the mold has been resolved for now, I still have a huge hole on the ceiling inside of the bathroom that has not been resolved. I also haven’t had blinds since I’ve moved in back in May and nobody has reached out about that after I’ve brought it to First Property attention.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in July 31 and we didn’t have Aug-2-2023 we was without water Aug-20-2023 we had a leak our neighbors notified the water company and rental people of the situation said we used 32,4000 gallons of water that was fixed Aug-23-2023. Oct-11-2023 our water heater is leaking like a faucet and me and my husband called several times and sent maintenance request nobody called until Oct-12-2023 was the 1st someone reached out to us. Oct -13-2023 we finally reached someone in the office and they never knew about our problem. Finally today at 3:30 someone came by and said nothing can be done until they get approved by the 1st property so I called them twice or more and she finally answered and said she was sending an email to someone about our problem and we’ll have go to the rest of the weekend without hot water. These people only communicate when the rent due. We asked could they reimburse us for a hotel we was told they can’t do that nor will they take money off our rent. We have had nothing but issues since we moved into the apartment. We have kids and it’s a lot to boil water to give my 3 years old a bath. Never had any issue with any other company but this is by far the worse ever. I’m very disappointed and extremely upset that we’re having to be without hot water still. We received a bill from water/sewer for $633 nobody willing to help us pay that They are very rude and careless

  Customer Answer

  Date: 11/03/2023

  No I haven’t heard from the rental people and I’m definitely not satisfied with the end result 
  

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Property management tried to increase my rent with less than 20 day notice. They have been falsely charging me undisclosed fees and not correcting as requested. Upon paying full rental amount, undisclosed fees are deducted from my rent payment therefore still showing a balance owed which is not accurate. I have contacted property management numerous times through multiple sources ie, email, web page live chat, and phone. I have even visited the office physically and was told “this would be taken care of.” They will not return my call or address the false charges. I did receive an email explaining my rent increase being implemented October 1, 2023. This has been ongoing since June 2023 and I have been charged incorrectly every month since. In July, a water line busted in the surrounding condo. 24+ hours without water First Property STILL avoided contact giving me no date of resolution. I have resided at my property approximately 5 years and have never dealt with issues such as this with any other property management team. I pay my rent on time and in fact usually days/weeks early. This has been a huge inconvenience and disappointment realizing that they do not care about their renters. Is the property owner aware of this?

  Business Response

  Date: 08/25/2023

  I reviewed the ledger and the balance on the account is $0, with no money owed.  I also do not see any undisclosed or disclosed fees on the account outside of what is in the lease.  The charges on the account are correct and the rental increase for October 1 in set in the system and notices sent in compliance with the law. 

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I terminated my lease early. This company takes advantage of everything possible. I resided in the rental less than 3 months from 3/24-6/02/2023. On the day of my vacate I was home cleaning all day while waiting for their scheduled vendor/technician to arrive but never knocked on the door,, texted, or called - never showed! They claim he arrived and took a photo of the mailbox to prove he was there. They then claimed that I was the no show so they could bill me a 75.00 fee for his No Show. I paid $1,001 of my 2,000 early termination fee and the wrongful 75.00 charge added to it leaving a 1,074.00 balance. Woe!! >>They disabled my access to their online payment portal. They then reported the 1,074.00 balance to the credit bureaus as a loan but is a violation that goes against the FCRA regulations - False reporting! This property management company is wrongfully claiming; deducting $430 from my $999 deposit. 1).Charging me for a Pre-existing Maintenance request - sliding closet doors being off track when they ignored my maintenance request and still pending in day of vacate. But now have twisted it as a move out repair and are billing me/my deposit. 2). Lightbulbs! Every lightbulb at move-in was still present and working perfect on day of vacate but they are wrongfully charging me/my deposit for 5 lightbulbs from my deposit. 3).PaintingWalls! Charging me/my deposit for repair/painting of supposed holes in walls when I did not hang anything at all that would put holes in any walls. 4). On the day of vacate, I was home cleaning waiting for the technician that never showed but they are charging ne/my deposit for a cleaning fee of 250.00. I left the rental better cleaned than when I moved

  Customer Answer

  Date: 07/27/2023

  see attached

  I have not heard from the company since filing the complaint.

  No matter the amount of truth I submit in email they will not honor the truth but instead stand on their false accusations, false charges and will not budge.

  My credit report still shows a $1074 loan amount meaning they have never officially applied my deposit at all. Let alone calling it a loan.
  

  Customer Answer

  Date: 07/31/2023

  I’m attaching screenshots of my credit report that proves the balance at First Property Management was reported falsely as a loan and is affecting my credit score.
  
  Also they never applied the deposit at all and to-date, still shows the balance remaining after I paid my half $1,001.00 of the early termination fee.  If they had applied my full deposit $999.00  it should/would be a zero balance now.
  
  As we know with so many filed complaints, First Property Management is in the business of cheating people out of money and need to be stopped.
  
  Please let me know if you need a scan of the lease agreement. It mentions s 250.00 cleaning fee; however, I read that TN law says this can only be charged if damage is done beyond normal wear and tear to carpet and walls, etc.  My carpet and walls were in the sane exact condition upon day of vacate on 6/02/2023 as shown in photos and video and after only 3 months of residency.
  
  My move-in condition report further proves the rental was not in the best condition with dings, marks, etc throughout noted.  
  
  Thank you,
  ***** ** ******* ************ * ****** ************************* ************************

  Business Response

  Date: 08/14/2023

  The tenant vacated the property early and the ledger was assigned the lease break fee of $2000.  During the assessment of the property after move out, several items were noted that were not present at the time of move in and a cleaning fee recommended for the property.  The lease states a $250 cleaning fee is applied to each move out unless the owner waives the fee and does not have anything to do with normal wear and tear.  The vendor reported they knocked on the door for the maintenance call and documented when they were there.  In this case the tenant is charged a no-show fee.  We have a 3rd party vendor that handles collections and overdue balances and they report to the credit bureau.  

  Customer Answer

  Date: 08/17/2023

  The property management or their supposed 3rd party company still hasn’t updated my credit report.
  
  It still shows a wrong false loan balance and they have violated FCRA law.
  
  They have emailed me to say that my remaining balance is $505.00 but again, they fail to be honest!
  They are rotten!
  
  Lastly, they are bigger crooks with  charging me for a previously submitted maintenance request to fix the sliding closet doors that came off track and would never stay in track ever since moving in (Technically a pre-existing problem).
  
  They ignored my maintenance request for approximately 2 months+ but are not calling it and charging me for it as a repair.
  
  They are absolute crooks!
  
  
  This property management company is nothing but a crook and is creating nothing but lies and cheating me out of money.
  
  And how can it be anything but less than normal wear and tear as I was only resided there  less 3 months.  There was t even tone for normal wear and tear and I never hung anything in the walls that would place any holes in any walls at all. My photos and videos prove I left the place exactly as I found it and it already had signs of wear and tear as noted in my move-in sheet.
  
  They are business to cheat people out of money while renting older run down homes.
  
  And I was home the entire day of 6/02/2023 cleaning when no mai tenable person ever knocked on the door - not once!
  
  I already paid 1,001.00 of the 2,000.00 early termination of lease fee. And if they had been honest then my 999.00 deposit would have covered the  remaining balance entirely.
  
  They deserved to go to small claims court and lose but that did not fit my timeline or budget during my relocation to Georgia.
  
  And they had no right to post a wrong balance of 1,074.00 in my credit report as a loan. They are claiming that after I paid thec1,001.00 that now my balance due is $505.00; however, that has never updated in my credit report.  That alone is goes against the Fair Credit Reporting Act (FCRA) is is punishable by fine.
  
  They need to be served due justice.
  
  Thank you,
  ***** *******
  

  Business Response

  Date: 08/18/2023

  There is no additional information in the correspondence that we can respond to.  We have taken all proper legal steps to handle this case and the complainant is not satisfied with the adjudication in this matter and there are not other steps we can take at this time. 

  Customer Answer

  Date: 08/22/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  First Property Management Company is getting away with cheating; robbing  innocent tenants; people like myself out of money. They should be thoroughly audited and their business practices investigated and publicly exposed. 

  A huge lawsuit should be filed and collectively included every party that has made a formal complaint. Perhaps then an elite attorney would be interested in the case.  

  I understand that the BBB has done its part to resolve and I’m grateful.

  It will most likely take a court judge  to being justice to such a dishonest property management company. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the worst property management I have ever dealt with in my 49 years. They take advantage of renting to college kids and prey on their vulnerability. My daughter and friends rented **** **** ** from First Property Management in Chattanooga, Tennessee. They were charged $2750 a month for a huge OLD house that has giant RATS. They will not respond to emails nor answer their office phone. ************ The maintenance requests are half ***** completed by other college kids. One such maintenance guy glued the weather strip to the wrong side of the front door. Once while the shower was pouring from a broken handle, they asked them to just turn the water off (to the entire house) until they could find someone after hours. The basement has no water pump so it floods with the rain. Our lease ended on April 29,2023. The girls left the house spotless. Even leasing agent told them it was impressive. Unfortunately, these young adults did not turn in their 30 day notice because they were moving out before lease ended. We do have a email from First Property Management stating that they would accept our security deposit as last month’s rent for the oversight. On the day of our final inspection, the two agents argued in front of us about whether they could/would be able to use the security deposit as May rent. Property Management now wants May rent. We have screen shots of no rent showing for May 1st and May 2nd. Please see pictures provided. We get a phone call today, May 9th, asking for rent. Please save yourself the misery of renting from a very unprofessional property management company.

  Customer Answer

  Date: 05/10/2023

  Yes. All parents had to co-sign the lease but they are not contacting all who signed the lease only the students who lived there. 

  Business Response

  Date: 05/18/2023

  The rent amount in the complaint is the correct amount for this property in downtown Chattanooga and is the market rent for this property.  This area is highly sought after by college students, but we also rent properties in this area to families and people that work in the downtown area.  We do not have any college students on payroll for maintenance and only utilize companies that are insured and credentialed through our company.  While this tenant occupied this residence, we did not receive any work orders for rodents on the property.  If we receive complaints of this nature, we have a pest control service that handles all of these requests and the owner would pay the bill for these services.  The complaints is correct that the 30 day notice was not submitted in time to avoid May's rent as outlined in the lease and Tennessee State Law.  We have a fiduciary responsibility to the owner and cannot waive these expenses without the permission of the owner.  They requested a waiver of the rent and we submitted the request to the owner and did not post the rent on May 1 since we had not received a response.  When the owner denied the waiver, we posted the rent accordingly.  Since the rent amount was not posted on the 1st, we did not apply any other fees, such as late fees, on the account. Our leasing agents do inspections of properties and present the information to the owners to determine if any rent charges or repairs charges are added to accounts and we are bound to their decision as long as they are within the lease or Tennessee State Law, as was the case on this account. Any repair charges are added to the account within 30 days of move out and the security deposit is reconciled after that report is completed. 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a water supply leak on the property for over 5 days now, and not a little leak, it’s literally squirting up out of the ground in 2 separate spots now. I have informed the property management and maintenance department the moment I notice the issue this past Sunday, Feb 19th. It is now Thursday Feb 23rd and absolutely no repairs have been done. I am directly billed for the water/sewer to my rental unit, so I will be billed for the leakage as well. I have asked numerous times (by phone and email both) how this will be compensated, to receive absolutely no solution over the phone, and absolutely no response at all via email.

  Business Response

  Date: 03/10/2023

  The work order was submitted on 2/19/23 and a vendor did an inspection on 2/21/23 and was not able to find the leak and did not have the capability to do a leak detection in the ground.  This work order was escalated to a vendor that could do leak detection and after they were delayed a couple of days due to the rain (Cannot use the system in the rain), the repair was made on 2/28/23.  The resident did submit a water bill, but the reading for 2/19-2/28 is not on the bill and we have to wait until the bill reflects those dates to submit the necessary request to the water company along with the proof of repairs. 

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if it is followed through with compensation for the future water billing once it is posted.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021 me and my mother ******* ******* signed a lease with them. We also paid $1275 for a deposit. We became behind due to my mother’s illness. The company sold the home and another management company took over by the name of Generational Property. The balance was paid with them and included in a ledger. We never received our deposit. The balance is still currently listed on our credit reports and I need it removed immediately.

  Business Response

  Date: 11/23/2022

  I have reviewed this account.  The property was not sold and actually just transferred to a new management company.  The security deposit was withdrawn from our account and a check for amount of the deposit ($1275) was provided to the new management company.  They would also be responsible for collecting any future rent.  This tenant does have a balance on their account with us that stemmed from charges not paid before the conversion.  We have not heard from this tenant in reference to this balance, but they are welcome to contact our office to discuss the charges on the account.  If there are any discrepancies on the account, we will work with the other property management company to reconcile the account.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They bought my property from a different company I was never notified and they started an eviction I wasn’t able to get my funds back which left me with a balance of over 8,000 dollars the company that had the house sent a check to first property that covered the balance FPM proceeded to over charge me and said I had a balance left of 1,965 I paid the balance in full before court and they went behind my back and still put an eviction on me I don’t feel as though this is right they should have personally notified me that they bought they property so I would’ve knew to pay them now they are trying to take my property

  Business Response

  Date: 08/22/2022

  The tenant was provided notice when we assumed possession of the property.  For the balance on her account, she was advised to pay the balance in full before the court date or appear in court.  When her case was called in court, she was not present and her balance was not paid off.  Someone did pay her balance, but it was after she was to appear in court.  Our attorneys are reviewing this case as I sent them all of the information for review, which is the standard practice in these cases.