Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Participants of the DUI School are required to pay $125 to participate in the course that the program facilitator, who is also the owner of TCCS, shared is a for-profit company during her introduction of the "school" on the day of the program. Participants are instructed to be present for the day long course by 9am. On Saturday, May 4, 2024, participants were seated by approximately 8:50am. We were told by the facilitator's husband that she was running 15 min late. In reality, she was over 60 min late. The facilitator didn't begin the program until 10:08am. During her introduction, ****, the facilitator told participants that they would be locked out of the room and have to retake the class if a participant was late returning from a break. When she stated that if hats were not removed, participants wearing them would be asked to leave at which time a gentleman wearing a hat got up and left. **** proceeded to interrogate him and make a scene in front of the class both before and after the gentleman departed. **** stated she was not there to "kiss people's *****" and warned participants of the "***** stick" in her back pocket. She then shared an incredibly inappropriate story about a past participant named ******** drug reaction in a past course. Then after sharing that the course is meant to teach people to drink responsibly, I texted my attorney as I am in recovery and felt triggered by this statement. **** took this moment to share that cell phones must be turned off or silenced, which was contrary to what her husband told the group before she arrived. **** then offered a snide comment in which she singled me out for causing a class disruption with my phone use. When my attorney replied by text that I could leave, I did. I am asking for a refund as I left the class because of the owner's negligence, inappropriateness, disregard for their client's time, misuse of tuition and violation of participants' privacy as the name of a former client was shared with the whole group.
Business response
05/24/2024
Hello ***,
My name is ***** ******* and I am the CEO with Tennessee Community Counseling Services, Inc., I am very sorry for this experience and I will approve your refund in full.
Respectfully,
***** *******
Customer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** **********
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.