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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband and I bought a newly-constructed home. It had cracks in the basement floor from the day we closed. They formed all along the right side of the house, from from to back. They got continually wider, and caused uneven floors, and doors that didn't function correctly. Earlier this year, the **** found that the failing foundation was caused by incompetence or gross negligence by the builder. "...the inspector found negligence and/or incompetence in the work performed." "The inspection found that the cracks in the foundation and the unevenness of the floors were a direct results of contractor incompetence or gross negligence." The right side of our house had basically cracked off and was leaning to the right. My husband and I just had a company repair the defect that was compromising our home's structural integrity, for a cost of almost $20,000. During that process, the foundation company found what they called "trash dirt" under our foundation. It had roots and tree stumps in the soil under the foundation. They said they could smell a difference in that soil...the smell of decay. They took notes and photos for our file. Mr. I*** never gave any attention to our concerns. He never tried to find the true cause. He only looked for reasons that he could blame it on us. Even though we closed on our home in January 2017, a house's foundation should last for decades! There's no disputing the cause of our home's defect. It was the fault of GT Issa Construction, Inc. Our only fault was having too much faith in Mr. I***'s company.Customer response
01/16/2024
Both parties contacted BBB to confirm that the complaint was resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.