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Find a Location

Trust Homes United has 1 locations, listed below.

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    Business ProfileforTrust Homes United

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/23/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1161 E Main St, Chattanooga, TN 37408-1611
    BBB File Opened:
    8/10/2016
    Years in Business:
    8
    Business Started:
    1/15/2016
    Business Started Locally:
    1/15/2016
    Business Incorporated:
    5/2/2016
    Accredited Since:
    1/23/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 77158 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 1/31/2026.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Trust Homes, LLC
    Business Management
    • Ms. Jessica Taylor, Director, Marketing & Advertising
    • Mr. Bryan Stanton, Co-Owner
    • Mr. Jeff Weems, Director of Construction
    • Mr. Kevin Mullins, Director of Finance and Operations
    Contact Information

    Principal

    • Mr. Bryan Stanton, Co-Owner

    Customer Contact

    • Ms. Jessica Taylor, Director, Marketing & Advertising
    • Mr. Bryan Stanton, Co-Owner
    • Mr. Jeff Weems, Director of Construction
    Additional Contact Information

    Fax Numbers

    • (404) 596-5409
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Our lot was not graded and engineered properly to take into consideration the copious amount of run off we get during storms. We, as the home owners, have been blamed for these flooding issues even though this issue was present prior to a fence and pool being installed. We have spent thousands to remedy it ourselves, but the issue is too great and we refuse to spend any more on the problem when the builder needs to be held responsible. Trust Homes has also made the issue worse by draining the adjoining property onto ours causing a bigger issue. Because of the major flooding we cannot maintain a proper fence without constant repairs and our pool has damages despite being raised and having flood waters directed around the pool. The flooding is too great and we need a massive fix. Our landscape gets washed away which prevents us from being able to keep the yard in the condition it needs to be and because of the mud and run off we have grass constantly dying and needing to be replaced. Attached are photos before and after the pool since they tried blaming us for this issue even though we have documentation showing they were privy to it prior and refused to fix it then as well. Our yard is completely unusable after a storm due to the swamp it creates from the poor drainage. In no way shape or form is this a homeowner issue, try as they might to spin it as such. We were given a lemon lot, plain and simple.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly L

    1 star

    06/12/2023

    Buyer beware. If you are considering buying a Trust Home - stop right now and go find another company. This company uses the cheapest contractor grade materials they can find (everything from flooring, doors, windows, faucets, door knobs, etc). If you want quality products go with a different housing company. If you do have a warranty claim within the first year and you reach out to the sub contractor that completed the work - most are located in areas other than Chattanooga and we were told these are the days we are in your area and we aren’t coming before then (in our case it was dealing with the HVAC and flooring). Lastly, if you are told something will be fixed by your walk through person, get it in writing! Put absolutely everything that needs fixed on your punch list before you close. Do not believe them when they say oh don’t worry about that…..the warranty will cover that. They will go back on what you were told and say we never said that to you or your warranty doesn’t cover that. ** I would never recommend Trust Homes to anyone looking for a new home.

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