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ComplaintsforAlabaster Box
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Complaint Details
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Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered this Alabaster Box as a Valentine's gift for my best friend. I received an email that it was delivered on Nov. 14th at 1 p.m. I arrived home at 4 and it was not in or near the mailbox. I waited until the net day thinking it was coming. I emailed the company and for 2 weeks I have received responses that it was being forwarded to the shipping dept. My city is East Haven and the receipt says it was delivered to New Haven.Business response
03/17/2022
Business Response /* (1000, 5, 2022/03/01) */ The said customer did order an item from us on February 6, 2022 at 6:11 pm. requesting it be shipped to East Haven CT ***** United States. The order was shipped and delivered to NEW HAVEN, CT ***** on February 14, 2022 at 1:08 pm. When the customer reached out to us to complain that it was shipped to a different address, we immediately contacted our official carrier(USPS) and they informed us that EAST HAVEN and NEW HAVEN is the same place, they defended this claim by showing us the zip code, which is what matters in delivery, the zip code is same as the zip code the customer gave for delivery. Business Response /* (1000, 7, 2022/03/02) */ ***Document Attached*** Consumer Response /* (3000, 9, 2022/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive what I ordered. It was not in or near my mailbox at 1:08 on 2/14/22 as they claim. Yes, I share a zip code with New Haven, but I still live in East Haven and that is not how I wrote my address on the order form. I don't know what happened to the necklace but I was home 2 hours after they claim it was delivered and it was not here. I order from Amazon daily and have never had a problem receiving what I ordered. Many times my packages have stayed on the porch overnight and have been there the next day. Business Response /* (4000, 11, 2022/03/06) */ Rather than going back and forth, We will just go ahead and send her a new one then. However, I have just been informed that the customer filed for a chargeback, kindly cancel the chargeback, to enable us ship out a new necklace to you now. Consumer Response /* (2000, 14, 2022/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company sent another necklace and I received it today. I am satisfied with the end result.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.