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Find a Location

Cumberland Landscape Group has 1 locations, listed below.

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    Business ProfileforCumberland Landscape Group

    Landscape Design

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3312 Dayton Blvd., Chattanooga, TN 37415
    BBB File Opened:
    6/21/2001
    Years in Business:
    48
    Business Started:
    1/1/1976
    Business Started Locally:
    1/1/1976
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    10
    Business Management
    • Mr. John Glaser, Owner
    Contact Information

    Principal

    • Mr. John Glaser, Owner

    Customer Contact

    • Mr. John Glaser, Owner
    Additional Contact Information

    Fax Numbers

    • (423) 886-9539
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The Landscape Group installed a new walkway in my back yard. The owner, **** ******, was on site the last day of the installation. It was installed and completed on 1/11/2023. My first contact with Mr. ****** was by text on May 17, 2023. I explained that the first two steps needed the final filler (Polybind) to be completed and sent him pictures. He responded by text "I'll be in the neighborhood week after next and I'll come by and take a look". I responded Thank you and to let me know day and time so I will be home. Never saw him and never heard back from him. The next time I texted was on September 1, 2023. Gave him my name and address, and asked did he drop by my house in May to look at the situation since I haven't heard from him. I asked him to please look again at the pictures I sent in May and let me know when he plans to complete the job. He responded on September 3 that "he did come by and then crossed it off my calendar before sending someone back to add the sand. I'm sorry then it completely slipped my mind. I will put you back up on the to do board. It will be a couple weeks before we are back in that side of town". No one ever showed. So, I texted him again on October 26, 2023, asking him again would he please get back to me about finishing my walkway. I asked him to call or text so we could schedule a time. This time he did stop by the house sometime in November, and He said yes, the steps needed the final step, and that it would be the week after next before anyone could get out there. (His famous line as far as I am concerned). Then he told me I shouldn't be texting him and I should have called because he could have been "on a dozer on the side of a hill" and not see my text". But I reminded him that he answered every text I sent him. If he hadn't, I would have called him. To be honest I didn't like that he was blaming ME for the job NOT being completed. To date I haven't heard from him. We paid him in full on 1/11/2023.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Southeast Tennessee & Northwest Georgia

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