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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Made a final payment of $226.06 on July 15, 2023. They closed the account and now have reported me to a collection agency for non payment. They have admitted the account was paid off. I have requested that they clear this up with the collection agencyBusiness response
10/16/2023
Can you please identify the account number on the letter we sent? Also can you please provide proof of payment so we can research and help resolve the accounting. thank you.Customer response
10/17/2023
Account number is a patient number for ******** ***** **** ******** ** *** ******* ****** That patient number is *******.Business response
10/24/2023
Thank you for the additional information to locate the account. We have investigated and located the payment. We are posting the payment in our systems and the balance on this account is now closed as paid in full.Customer response
10/25/2023
Complaint: ********
I am rejecting this response because:It was acknowledged before that the account was paid in full. I was still referred to a debt collection agency and had to prove that the debt had been paid. I am requesting a letter (e-mail) from ****** with account numbers, date of final payment, and stating the account was paid in full for any future issues I may have, such as being reported to debt collection again. This company, to me, has demonstrated that I can not trust them not to do this again.
Sincerely,
***** *********Business response
10/26/2023
Our company did not report anything to your credit report. We will request ****** to send a paid in full letter to you.Customer response
10/30/2023
Complaint: ********
I am rejecting this response because:I understand that it was not reported to a credit reporting agency. It is still quite disturbing to get a phone call from a debt collector for something that was paid.
I stated I was reported to a debt collection agency and requested a letter from ******* stating the debt was paid in full. I have received a paid in full statement from ******** ******. Are ******** ****** and ******* related companies? I don't consider this closed until I have something from ******* stating the debt has been paid.
Sincerely,
***** *********
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Contact Information
Business hours
Today,8:00 AM - 5:00 AM
MMonday | 8:00 AM - 8:00 PM |
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TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 AM |
FFriday | 8:00 AM - 5:00 AM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.