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          Find a Location

          Chattanooga Gas Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Chattanooga Gas Company

              2207 Olan Mills Drive Chattanooga, TN 37421

            • Chattanooga Gas Company

              PO Box 11147 Chattanooga, TN 37401

            Business ProfileChattanooga Gas Company

            Natural Gas Companies
            Multi Location Business

            Contact Information

            2207 Olan Mills Drive

            Chattanooga, TN 37421

            Get Directions
            Visit Website
            (423) 490-4300

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Chattanooga Gas Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Chattanooga Gas Company

                2207 Olan Mills Drive Chattanooga, TN 37421

              • Chattanooga Gas Company

                PO Box 11147 Chattanooga, TN 37401

              Location of This Business
              2207 Olan Mills Drive, Chattanooga, TN 37421
              BBB File Opened:
              1/1/1980
              Years in Business:
              118
              Business Started:
              1/1/1906
              Business Started Locally:
              1/1/1906
              Business Incorporated:
              4/13/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0202193 for this business, issued by Secretary of State/TN

              These agencies may include:

              Secretary of State/TN

              312 8th Avenue North 6th Floor, Snodgrass Tower

              Nashville TN 37243

              (615) 741-2286

              Type of Entity:
              Corporation
              Alternate Business Name
              • AGL Resources
              • Southern Company Gas
              Business Management
              • Ms. Marleen Metcalf, Customer Relations Manager
              • Ms. Cheryl McKinney-Patterson, Customer Relations Specialist
              • Ms. Antoinette Brown Jackson
              Contact Information

              Principal

              • Ms. Marleen Metcalf, Customer Relations Manager

              Customer Contact

              • Ms. Marleen Metcalf, Customer Relations Manager
              • Ms. Cheryl McKinney-Patterson, Customer Relations Specialist
              • Ms. Antoinette Brown Jackson
              Additional Contact Information

              Fax Numbers

              • (423) 490-4333
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/01/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Complaint Details Unavailable

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dany G

              10/28/2023

              This company is so unprofessional. My bill was behind one month. I called on Wednesday and couldn’t speak to a real person to explain that I will pay this bill in full on Friday. I call several time on Wednesday, Thursday. They disconnected my gas on Thursday morning. Friday morning I payed in full. Call to schedule my appointment to re connect service. Could not speak to a real person. I call several time. Saturday morning finally spoke to an agent who explained that he was unable to help me at all and that I need to call Monday morning. They charged me $65 to reconnect and I have been without gas: Thursday, Friday, Saturday, Sunday, and will have to see if anybody willing to answer the phone on Monday. Temperatures are dropping and the home is getting cold. This company is abusive. I payed $232.00 including reconnect fees. This should be ilegal.

              Chattanooga Gas Company Response

              10/31/2023

              We would like to inform you that we will review the customer's account to determine the cause of the natural gas service interruption and the details regarding the reconnection process. However, we regret to inform you that the name associated with the Better Business Bureau review is not currently on our records, and we have not received any additional account identifying information. Once we receive the necessary account identifying information, we will promptly proceed with our review of the situation and provide further assistance. Thank you for your cooperation.
              Read 3 More Customer Reviews

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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