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Find a Location

Chattanooga Times Free Press has 1 locations, listed below.

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    Business ProfileforChattanooga Times Free Press

    Newspaper
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/8/2009

    Years in Business: 155

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    400 E 11th St, Chattanooga, TN 37403-4203
    BBB File Opened:
    1/1/1966
    Years in Business:
    155
    Business Started:
    1/1/1869
    Business Started Locally:
    1/1/1869
    Business Incorporated:
    1/20/1940
    Accredited Since:
    4/8/2009
    Type of Entity:
    Corporation
    Number of Employees:
    480
    Alternate Business Name
    • Chattanooga Publishing Company
    • Chattanooga Times
    • Flypaper
    Business Management
    • Mr. Alton Brown, President
    Contact Information

    Principal

    • Mr. Alton Brown, President

    Customer Contact

    • Mr. Alton Brown, President
    Additional Contact Information

    Fax Numbers

    • (423) 757-6465
      Primary Fax

    Website Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    The Chattanooga Times Free Press delivers a small paper, the "North Georgia Community News", each week around Wednesday. When I took over my mothers estate after she died, I called the customer service number for this publication to stop delivery. I'm disabled and can't get to the bottom of my driveway every day. I only go down when **** informed delivery notifies me of mail. These community news papers are thrown out at the bottom of my driveway where they get wet, and run over by anyone coming up my driveway. They turn to useless garbage I have to pick up every week. Ever time this company feels like it or gets a new delivery person, the deliveries start up again. It then takes 3, 4, or more calls to finally get the deliveries stopped. Then it starts up again within a year or two. This has gone on for the 9 years I've lived here. The last two weeks I've called the day of or the day after this paper was thrown out on my driveway to complain and ask to stop delivery to no avail. Another was delivered today. It's become harassment and dumping trash on my driveway. I want to hire an attorney but I'm on a fixed income which makes it hard to afford. If this complaint doesn't put a finale stop to this continuing problem, I will seek legal recourse. This documentation will help in that regard. The president of this publications name is, "***** ** *****". The person I spoke with in customer service last week was, ******, or *****. January 18th, 2024, at 11:35am. This harassment must stop! Please help me convince this company to stop. Thank you, **** * ***** ** *** ***** *** ********* *** ************************* ***** ********
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jimmie R

    1 star

    02/21/2023

    I only gave 1 star because you cant give none worst paper service in meigs and they don't refund money for no service this is stealing money for no paper delivered and you are just suppose to hope 1 day you will get what you paid for what a joke

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