Business ProfileforLangley Roofing

On 8/12/21, Langley Roofing installed two power vent fans to cool the attic. The cost was $700 for parts and labor. In June 2022 one of the fans began making a low frequency noise rumbling noise loud enough to be heard downstairs. The noise was so loud I had to turn off the circuit breaker controlling the fan. I contacted Langley on 6/16 and project manager (PM) come out to diagnose the problem. When the circuit breaker was turned back on the sound was not replicated and the PM left. I then found that the fan had to warm up at least 30 minutes for the rumbling noise to begin. I called the PM and he agreed to return soon to again try to troubleshoot the problem. He also said there was no urgency because the fans have a five-year warranty. The PM did not call to reschedule so I called and left voicemails on 9/1, 9/12 and 9/14. None of my messages were returned. The PM finally returned in early October and inspected the fan which was again making the loud rumbling sound. The PM agreed the sound was not normal and my wife heard him make that statement. The PM said he would talk to the owner to discuss next steps. To my astonishment, the PM sent an email on 10/6 saying the sound was "perfectly normal" and that a warranty claim was not "justified". I have since had five people over to listen to that fan and all five signed sworn affidavits saying the sound is so loud that it can be heard all the way downstairs and was loud enough to prevent one from sleeping upstairs. I asked that the owner call me to discuss but he refused. I received a letter from Langley Roofing on 10/11 disclaiming responsibility and telling me to contact the manufacturer directly because "we do not warranty the materials we install [and] Lomanco will not accept claims from us." I called Lomanco, described the issue and they sent a replacement motor. They also told me contractors make warranty claims all the time. I then paid another contractor $280 to replace the motor.