ComplaintsforRein's Roofing Repair And Remodeling
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contracted Rein's Roofing to do repairs to my metal roof, including loose screws, loose flashing and soffit, seal all protruding vents and general inspection of needed repairs. On 08/16/2022 a representative showed up to do the repairs. I was told all repairs were completed and paid $485.00 per invoice number ****, this included a 10% veterans discount. I was assured that if there were any issues they would guarantee their work. Within 1 week, wind blew down the soffit that was not properly fastened, and upon inspection there are still loose screws and a vent was not sealed. I contacted Rein's and was given a date to redo the repairs, never came. Another attempt, by phone, got another repair date, never showed. Now they will not return calls or emails.Business response
10/08/2022
You sir where not charged for the soffit repair look at your receipt this is why I gave you a $100 less than the quote discount please refer to your itemized receipt says nothing about soffit repair. I specifically explained this to you immediately after repair was made. I told you I could do nothing more with the soffit due to the wood behind it being rotted out. Therefore you where charged nothing for aoffitt we tightened the amount of screws you had requested be tightened and sealed all vents as needed again refer to detailed receipt that you where given immediately after repair. Due to the fact that you where not charged for the soffit repair originally there will be no refund. Why would we pay you for repairing something we did not charge you for????
Thank You,
******** **********
Customer response
10/12/2022
Complaint: ********
I am rejecting this response because: My receipt, mentioned by Michelle, specifically states flashing repair will be done which holds up the soffit. Also, when I called her about this, she apologized and said she would be back in two days to glue the pieces back. She never showed or called and I emailed again, she emailed back and promised to be back in two days again. She never showed, again, and since broken off communication completely. Prior to starting the repairs, this item was discussed, at length, even the temporary brace I had placed to hold up the piece. I still have backed out screws and the large vent was not sealed. This job was hired through Thumbtack and all these items were listed and accepted by Reins. Again, the repairs were discussed, with Michelle, in complete detail prior to authorizing her to begin.
Sincerely,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.