ComplaintsforTrident Transport, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Trident transport has a freight guard against my company and was informed be removed. A demand letter was sent to trident transport to remove the freight guard and there surety bond company was updated as well. They did pay the outstanding loads that was owed to my company. But has kept the freight guard with carrier 411. At this time my company is exceeding damages per day roughly around 12,000$ and we are going on 30 days plus. If not resolved we will proceed legal actions against trident transport. If the freight guard is removed then we will walk our separate ways. Trident transport is hurting my company with a freight guard and practice illegal practices. Trying to get this resolved. If not taken care of we will proceed and also inform the news and paper indexInitial Complaint
06/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
**** ********* from Trident Transport cold called me on 3/28/2023 claiming to have done work with our prior fleet manager. When I asked him to forward prior correspondence he emailed back saying he couldn't locate it and then asked to be added to our bidding list for transport. I advised we were not currently looking for anyone, and I would reach out if that changed. He then emailed again in May, and I asked him to remove us from his list. He now again has emailed now in June. I have again told them to remove us from our list and not contact us again.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.