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ComplaintsforWindow and Door Design of Chattanooga
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Window installation began 6/28. I contacted owner via email on 7/12 because there were issues on the project. He and project manager came onsite 7/13 and made a punch list. They were contacted again on 7/28 to the owner requesting a partial refund for the damaged door as well due to continued issues that we had. The production manager returned this email stating that they would be out this week to issue a partial refund and certificate of completion. Contacted owner and project manager 3x already with no response to coordinate meeting to attain partial refund.Customer response
08/17/2022
I have heard from RSW. They provided a refund and we signed letter agreeing on this. We are working with them on 2 other items identified. This case can be closed as resolved.
Thank you
******* *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.