ComplaintsforWindow Depot of Chattanooga, LLC
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased windows for my entire house, 29, windows. Part of the contract guaranteed life time maintenance. The windows have cracks inside of the windows where the installers removed the trim to inset the new windows. I called the business on 1-23-24 to discover from a competitor that the business is closed. I wasn’t contacted by any media form. I’ve reached out to Ms ******* **** to inquire of what my fate is with the guarantee and who or whom will do repairs on my windows? I have not received a response yet. I am wondering what options do I have against this company? Any help is appreciated.Initial Complaint
04/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had new windows for our entire house installed 2 years ago. Windows have a lifetime replacement warranty. The one large bathroom window was installed with the seal broken and our calls and requests to get the window replaced are continuously met with an array of excuses, and now will not even return our calls. This back and forth has been going on since September of 2021.Business response
04/15/2022
Initial contact was February 24 as show above in text message. Replacement glass was ordered and install has been scheduled for 04/19/2022. If there are any further questions or needed information please contact me. ************ ** ************
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 3:00 PM |
---|---|
TTuesday | 8:00 AM - 3:00 PM |
WWednesday | 8:00 AM - 3:00 PM |
ThThursday | 8:00 AM - 3:00 PM |
FFriday | 8:00 AM - 3:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.