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ComplaintsforBiker Shack LLC
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 9-28-23 I paid Biker Shack ***** in total for camshaft install and black pushrod tubes on my 2018 Harley Davidson Fatbob motorcycle. The shop did not replace pushrod tubes with black ones but instead painted the old ones with black paint. After riding the motorcycle approximately 1 mile it was making loud ticking noise that was not there before and oil began to leak out of the engine. I returned the motorcycle and was advised to come back next day to get the motorcycle. Biker Shack advised me that oil leak was an O-ring pinched from them not installing it properly. The ticking noise was not fixed and they advised me that it would take multiple times of coming back for the pushrod to be adjusted for the issue to be fixed. Upon riding the motorcycle the ticking sound did not make me feel safe riding the motorcycle. The painted pushrod tubes I could also smell what to be burning paint as riding. The paint on the pushrod tubes began to melt off and make a burning toxic odor. I then took motorcycle to another shop to get the proper parts which I initially wanted from Biker Shack installed on my motorcycle and have pushrods adjusted to make ticking sound go away. I spent ******* in parts and labor in which I am requesting a refund from Biker Shack to compensate for parts and labor to fix what they failed to provide.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.