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Business ProfileforAffordable Aire Heating & Cooling, LLC
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 1004 Palmyra Rd, Clarksville, TN 37040-7214
- BBB File Opened:
- 12/4/2002
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Thomas S. Dial, Owner
- Contact Information
Principal
- Mr. Thomas S. Dial, Owner
Customer Contact
- Mr. Thomas S. Dial, Owner
- Additional Contact Information
Fax Numbers
- (931) 552-9495Primary Fax
Email Addresses
- Primary
- (931) 552-9495
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Lionel D
09/01/2021
Tad D***, in which he spent less than 15 minutes on his diagnostic and told me that my fan motor, compressor, and capacitor were broken and it would be cheaper to buy a new unit. But I had a cousin that came to visit me from out of state, which is HVAC certified, troubleshot and diagnosed it for 1 1/2 hours and the only thing was wrong was the 2 capacitors needed to be replaced. And 1lb of refrigerant and my AC has been working really right every since. I would not recommend Action Aire/Tad D*** to anyone.
Affordable Aire Heating & Cooling, LLC Response
09/03/2021
I am happy for Mr. D******** that his cousin was able to get the unit going for him. It's quite possible that, by that time, the compressor and fan motor had cooled off, and were able to restart. Please note that it is stated he replaced the capacitor (which I had diagnosed as faulty) and had to add refrigerant (which I had also pointed out). However, nothing is stated about the cousin finding and repairing the refrigerant leak. Leaks don't repair themselves-if he didn't find and repair it (which as I stated, could've required a coil changeout), then it is very likely it will leak down again, if it hasn't already. Since the refrigerant also acts as a coolant for the compressor, every time the unit is run while it is low on refrigerant risks damage to compressor (and is most likely why it was drawing LRA when I was there). And any time an electric motor such as the compressor and fan motor overheat enough to shut down, damage is likely occurring. Given that this has been a fairly mild summer overall, and we are going into fall, that may not be noticed immediately, but will likely result in higher heating bills, since the refrigerant is used for both heating and cooling in a heat pump like this.
While I try not to take things like this personally, I view the comments Mr. D******** made as a personal attack. I have been in business over 20 years, and know you can't please everyone, but I feel the comments he made here are inaccurate, inappropriate, and uncalled for. It should also be noted that he posted this on 9/1/21, more than 3 months after I was at his home. He is welcome to his opinion. I have a lot of customers who would argue with him on that, and won't use anyone else; some of them wait for days if we're backed up, because they don't trust anyone else. I'll let that speak for itself.
Customer Response
09/04/2021
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