Business ProfileforDan Post Boot Company

On June 3, 2024, I bought a pair of *** Post Tempe Full Quill Ostrich Boots. I received them about a week later. When they arrived, they were terrible looking. The leather had not been manufactured correctly and the boots looked terrible. On June 18,2024, I received an email from *** Post boots asking what I thought about the purchase. I was invited to provide an online review. I wrote an online review and provided pictures of the problem. *** Post sent me a message on June 21, 2024 asking me to contact their customer service department at ****************************** I wrote them a lengthy email reply that same day (June 21, 2024) with additional pictures that showed my extensive *** Post boot collection and then showed multiple pictures of the defective pair. They responded on June ************************************************************************ to return them for a full refund as they said they do not offer exchanges. I returned the boots to *** Post with a copy of their June 26th email inside the box indicating they would refund the purchase price. *** tracking number 1Z93624W9018928284 shows that *********** received the boots back on July 3, 2024 at 9:50 a.m. To date, I have not received a refund. I sent a follow-up email to *** Post customer care on July 10, 2024 asking for the status of my refund. They have not replied to my email NOR have they refunded my purchase price. I own a number of *** Post boots, but the way they have handled this purchase, this will be my last pair of *** Post boots. *** Post is deceptive in their return policy and does NOT refund in a timely manner. Their process is fraudulent and misleading.It is a shame that such a once great company has evolved into a fraudulent and misleading enterprise.BBB - please assist me in getting a refund on my purchase.