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ComplaintsforWyatt Johnson Auto Credit
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid $1000 down for a truck. The same day the truck started stalling. I went and told them it seems like the transmission is slipping.They assured me that the vehicle was fine. After making my first payment, it broke down with transmission problems. I was told there was nothing they could do about it because I owed them too much moneyCustomer response
04/26/2024
Since then they have offered to run a full diagnostic on the vehicle. I am currently awaiting the results and resolve.Business response
05/03/2024
Thank you for contacting us about this customer concern.
We have been in direct communication with the customer and have reached a solution. We understand the customer to be satisfied with this outcome.
Please feel free to contact me directly at **************.
Thank you,
***********************
General ManagerCustomer response
05/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to applaud all of the workers for working together to get the matter resolved quickly. ***, ******** and **** are exceptional salespersons and Wyatt Johnson has my vote.
Sincerely,
**************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.