ComplaintsforOrange Theory Fitness
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last year I was going to my Orange Theory for a workout and they denied me access to the workout due to their 5 minute policy. I explained that it was 5' and some seconds after the time. They started an extremely awkward debate following that. I know the website says 5 minutes but it does not declare the seconds so if it's 5' that is a rounded number. My time getting there should have been rounded down. I dropped my keys in the parking lot that could have easily pushed me over the time. They have no data to suggest that coming in after 5 minutes causes grave issues to the other people in the workout and is obnoxious and discriminatory to people with busier lives. We pay for a service and this was denied from me. Afterwards I tried contacting them to resolve with no response. The awkwardness with this business has provoked my anxiety from being able to go to their facility and as a result I would like for them to refund the price I paid for the classes and the heart rate monitor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.