3 Customer Reviews
Review from Jerry C
5 stars07/19/2024
I dealt with Mainstram on a previous home in Clarksville I owned with good results. Even though they installed too small of a system on the second floor in that home due to a miscalculation, they made it right by taking it out and installing the properly sized system. I was impressed! I have since moved to Kentucky and had an old *** split system in this house. After 3 installers in Kentucky would either not return my calls for a quote, or called back but never provided a quote, I called on Mainstream to help even though I was initially told they did not service this area in most cases. No problem, AJ called me back and did not disappoint, Not only did he remember me from the Clarksville install, he saved my bacon by providing exactly what I asked for: A dual fuel heat pump. It was a tough install on a very hot day for the Mainstream team, but they knocked it out and the new system is working GREAT.Review from sylvia c.
3 stars10/27/2022
Mediocre customer service, post instilation of New HVAC. Unit instaled on July 1, 2022. not adequately cooling home, cold air escaping into the atmosphere outside of home, with excessive condensation on unit's housing. Technicians revisited home multiple times (6) post install, although the unit has been dismantled and manipulated each time, the company claims/reported to finance company(financed through the main stream company) that there were no issues identified/customer error. I've since requested an independent contractor preferably from manufacturer to evaluate the HVAC unit; given the $$$$ cost, handling of unit, and possible breech of warranty contract. Today I am yet to receive a satisfactory response from this company in regards to my concerns. "I am having trouble getting them to come. Since the unit is performing and it is condensation on the outside, they arw pushing back. Am working my way up their chain of command" Still Waiting!Review from Janie B
5 stars09/10/2022
Wonderful company! Friendly and educated. Quality service and reasonably priced! What's not to like! I have recommended this company to several of my friends. They are now the ones I use for my own home as well as my rental. You cannot go wrong here!
MainStream Heating & Cooling Response
09/12/2022
Thank you for both the glowing review and the referrals. We appreciate your trust and will do what we can to keep it!
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.