ComplaintsforCherokee Property Management Company
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Complaint Details
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Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I came to find out my roof was leaking, it turns out the roof was over 35 years old and needed to be completely replaced. I waited 3 months with it leaking in every room waiting for repairs. They replaced the roof and only repaired one of the rooms. The management company is telling me that the owner is broke and has to many expenses. They're lying and now straight up ignoring me as to when the rest of the work will be finished. The codes Department will not come out and do an inspection due to Covid and I'm left with no resolution. This management company is extremely unprofessional.Business response
10/04/2021
Business Response /* (1000, 5, 2021/09/28) */ We have researched this tenants complaint and found the following. The roof was indeed leaking and a new roof was scheduled to be installed. There were delays in materials arriving and weather conditions pushed back scheduling because roofers were delayed on projects already in progress. At the onset of this issue we offered this tenant an opportunity to relocate to another unit or another property and she chose not to, at that time. The roof was replaced and the subfloor was replaced in one room, resulting in the carpet being replaced in that room. We had the carpets in the other rooms inspected by a Restoration Specialist and they found that the carpets, while worn from normal wear and tear, were not damaged due to the leaking roof. The owner of the property was out of pocket a great deal in the replacement of the roof and the subfloor and at this time has no plans to replace the carpet in the other rooms. We have not lied to her but we have also not been given authorization to replace the other carpets. That is considered normal wear and tear. We do not own the property. We manage it for a private individual and the Owner of the property has completed the damage repairs.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.