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Business ProfileforMidas Auto Service & Tires
At-a-glance
Related Categories
Business Details
- Location of This Business
- 411 N Riverside Dr, Clarksville, TN 37040-4596
- BBB File Opened:
- 6/27/2022
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Samantha M
08/06/2022
1. This Midas location does not honor any of the national promotions or promises you expect when you choose Midas over another establishment. This includes "Lucky 7" Oil Changes and "Life Time Warranty" on break pads. For operating under the guise of a chain, you should at least honor the nation-wide policies and promotions that serve as the standard of the business.
2. Labor is highly over inflated at this location - over $150 more than I paid at other Midas locations - and I did not see that reflected in the value of my service.
3. I have never been treated so poorly by "customer service" at any professional establishment. After being unsatisfied with my experience, customer service representative, and bill, I asked for the store number and the manager/operator's name. This "customer service" woman refused to give me the manager's last name or point of contact. There is something highly suspicious going on at a "professional" establishment when an employee will not giving a customer the name of the manager. Luckily, S***** has his business card at the front desk to encourage customers to contact him about such issues.
4. When I called to leave Mr. S***** a message, the same unhelpful "customer service" woman answered the phone. I asked to be forwarded to his voicemail and she said they only leave paper notes. How can I be sure that note ever makes it to the actual owner about her unprofessional, exceedingly low behavior? I will leave a review at corporate and with the BBB of Clarksville.
5. The "customer service" woman was reluctant to honor the advertised discount on the Midas of Clarksville's website. I feel professional development training and customer service training would benefit her.
The pattern of low ratings speaks for the store's level of professionalism, customer service, and mechanical competency.
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