Business ProfileforOcoee Health & Wellness

I wish I had read Calina's review before I went to this clinic. A friend told me about them and I felt they would be a good fit for me. I went and met with Alex and had the consultation and ordered my 1st round of medicine. When it was time to reorder I used a different email address and didn't get a response. I followed up again and he advised me that by using the 2 emails I had confused his staff. It appeared he worked alone so I'm not sure how may staff members were reading my emails. He did confirm that he had ordered my meds. I emailed him on Thursday to make sure I could pick up on Friday. I live and work 35 miles away for Cleveland where his office is so I didn't want to go before double checking. This must have set him off. He emailed be back and told me he was going to refund my money for the refill and dismiss me as a patient. I apologized for any confusion on my part and ask him to reconsider. He responded to this by referring to his "Letter Criteria" that stated you must be pleasant and follow directions so no would no reconsider. I've never been told I was unpleasant much less that I was unpleasant in an email. I was highly offended by this and felt like a child that had been scolded but I thanked him and let it go. My take on this is if you want to do a program on your own with no communication from staff "Alex" other that email and money receipts for your transactions then Alex and Ocoee Health and Wellness is for you. I work with the public and if I treated my clients this way I would not have any left to work with. I suppose he already has too much business. I prefer a more personal touch. These clinics are a dime a dozen and on every corner now. I will move on but I won't forget this experience. Alex needs a lesson in manner and how to work with people. Rhonda G