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            Business ProfileScott's Furniture Company

            Furniture Stores
            BBB accredited business

            Contact Information

            1650 S Lee Hwy

            Cleveland, TN 37311-7324

            Get Directions
            Visit Website
            Email this Business
            (423) 614-7577

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/18/1996

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1650 S Lee Hwy, Cleveland, TN 37311-7324
            Email this Business
            BBB File Opened:
            6/18/1996
            Years in Business:
            28
            Business Started:
            3/15/1996
            Business Incorporated:
            1/29/1996
            Accredited Since:
            6/18/1996
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            30
            Alternate Business Name
            • Scott's Furniture, LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Ms. Sandee Vest, President
            • Mr. Scott Vest, Manager / Owner
            Contact Information

            Principal

            • Ms. Sandee Vest, President

            Customer Contact

            • Mr. Hunter Vest, Manager Owner
            • Ms. Sandee Vest, President
            • Mr. Scott Vest, Manager / Owner
            Additional Contact Information

            Fax Numbers

            • (423) 479-7677
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/04/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Me and my wife bought a love seat and couch set from Scott's furniture in Cleveland Tennessee. We've owned the couch for about one and a half years now. Since the first month of us owning the set the furniture was defective. One of the recliners frame broke in half on the love seat and the mechanism for one of the recliners on the couch is bent and had two snapped in half bolts. Scott's furniture did replace the one recliner on the love seat and replaced the bolts on the recliner on the couch even though they didn't use OEM parts but today they told me that they refuse to replace the bent mechanism. They sold us a defective product and when I asked for a refund since they wouldn't fix the defects that had been present since we first bought the set they told me they wouldn't give me a refund or fix the defects that had been present since we bought the set.
            Read More
            Read 2 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tamara W.

            04/05/2022

            We purchased a chair in August for my MIL, who was in the hospital with Covid! She didn’t get to use chair until December, chair has been torn up since she returned home from hospital in December. Store keeps giving us run around and will not replace or give loaner until her’s can be fixed! WILL NEVER BUY AGAIN from this terrible company.

            Scott's Furniture Company Response

            04/07/2022

            We're so sorry to hear about your experience with your purchase. I would love the opportunity to make this right. If you would give us a call at the store at your convenience so that we can find a resolution. Our number is 423-614-7577 ask for Joseph or Scott! Look forward to hearing from you soon! :)

            Read 4 More Customer Reviews

            Local BBB

            BBB of Southeast Tennessee & Northwest Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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