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ComplaintsforGold & Silver Exchange
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took two necklaces to be repaired to this business on 11/2/23. I was told one could be repaired but the other could not, and that the cost would be $25. I agreed to this and was told I would receive a call when the work was done. I never received a call, and finally decided I would just go pick them up and take them elsewhere. No one was ever at the store during their stated business hours, and I tried calling and texting multiple times with no response. The voice mailbox was often full so I couldn't leave messages. Finally the owner responded to me and told me when he would be at the store, but when I went there at the time stated he wasn't there. Since then he has told me several times when he would be available to deliver my jewelry but he doesn't show up when he says he will. Both of the necklaces have great sentimental value and one of them contains a lock of hair from my deceased child. I just want my jewelry back and I don't know why this person won't just return them.Customer response
02/05/2024
Update: I was able to get one of my necklaces back by calling the Bradley Co sheriff, who made contact with ***** and retrieved my necklace from him and returned it to me. However, ***** told him he has "misplaced" the other one. Absolute worst experience I have had with a business in my entire life. The owner has had two priceless necklaces of mine (one of which is a locket that contains the hair of my deceased child) for more than 2 months and keeps promising to return them and then never showing up. The store is never open during the stated business hours, the voicemail box is always full, and this has become a nightmare for me. I just want my jewelry back, both of which are symbols of motherhood, and ***** **** (owner) will not show up when he promises and I am beginning to despair that I will never see them again.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.