ComplaintsforTennova Healthcare

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  THERE ARE TWO ISSUES. FIRSTLY, MY WIFE WAS INSTRUCTED BY HER DR POST OP OF HER HYSTERECTOMY BECAUSE OF LOTS OF PAIN TO GO TO THE ER AND PROMISED TO MEET HER THERE. THE DR. DIDN'T SHOW AND HOSPITAL. ANYHOW, A STAFF MEMBER CAME IN AND FORCED MY WIFE TO PAY HER WITH A CREDIT CARD WHILE SHE WASN'T IN HER RIGHT MIND. TONS OF PAIN AND HAD STARTED ON HARD PAIN KILLERS. SHE WAS IS IN NO STATE OF MIND TO BE BEING ASKED ABOUT PAYMENT. THEY WOULD NOT TAKE NO FOR AN ANSWER. I WANT THE $50 REFUNDED FROM THAT PAYMENT. WE NEED THE FUNDS BACK BUT A MANAGER HAS ALREADY REFUSED (AND ANOTHER PERSON ON THE PHONE AGREED). ALSO, ANOTHER INSTANCE FROM LAST MONTH THAT THEY DID THE WRONG PROCEDURE AND MADE HER PAY $`166 UP FRONT AND REFUSED TO REFUND IT. IT WASN'T WHAT HER DR HAD ORDERD. I WANT THAT $166 REFUNDED AS WELL. MY NEXT STEP IS CHARGEBACKS WITH THE BANK FOR BOTH.

  Business response

  02/21/2024

  We truly appreciate your feedback. We appreciate your review. We set a high standard for ourselves, so we are disappointed to hear of any experiences that are not positive.
  We are able to discount a portion of your out of pocket for your inconvenience. 
  
  

  Customer response

  03/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  this response is way vague and gave no dollar amount. I want the FULL amount refunded back for each of my charges from the hospital 
  Sincerely,
  
  ***** ******

  Business response

  03/18/2024

  This complaint has been delat with in person with the person filing. There are no further steps to take at this juncture. 

• Initial Complaint

  12/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Earlier this week I called Tennova due to the letter I received advising that my scheduled was due on 12.15.22. Which was incorrect as I had it set on auto draft for the 25th (I thought the 1st). Either way I always ensure funds are available so I called due to the concerns with the due date. When I got an agent on the phone she advised she was a third party debt collector that was monitoring the account. I should never have been forwarded to collections has I have been on payment arrangements (automatic drafts) since the debt was accumulated. When I questioned the letter and the due date I was advised that my Nov payment decline then I was advised my October payment was declined. I clearly seen my October payment had cleared on the 26th and I advised of this and the agent then said I was paying the hospital. Then I heard a baby in the background and questioned this and that’s when the agent got an attitude and then refused a supervisor. I have no resolution and my account is apparently in collections which is against the FDCPA especially when I have had a payment arrangement with the CEO of Tennova from day one! I also asked for a call back from a supervisor and even shared I was going to file this complaint and I to this day have not gotten a call? Which is concerning as I’m a patient who has been paying and has gotten.l nothing but issues regarding paying and keeping up with my account.

  Business response

  01/06/2023

  I have spoken to the patient about her concerns. I apologized that we did not meet her expectations.. She gave me the name of call center employee that was rude and I assured her I will address because this is not what is expected from our employees.I will also follow up on the reason she did not receive a return call. I did address the October payment and that it was received and posted. Her bank declined the automatic draft for the November payment and I explained that would have to be made to avoid payment delinquency. i also explained to her that the third party PASI is used to manage our  accounts that are set up for long term payments. Her account is not with a collection agency and is being monitored for time pay arrangements.

  Customer response

  01/06/2023

  
  I am rejecting this response because: she placed blame on me advising that it was due to my payment being rejected was the reason for the payment not being made. Now I don’t disagree however, I did my due diligence in trying to resolved the diligent payment several times that day and requested a call back. To which I never got one until today a month later. If I had received a call back the payment would have been made. However my sons wrist was broken in two places and I had to place those funds towards a payments arrangement for those medical bills. I explained this to her, I also let her know that I do not accept her response, I will make up the difference on my time, when I am able. No harm will come to my credit or my account. Meaning it will not be forwarded to collections nor be placed for delinquency as her third party company should eat that cost. She is lucky I don’t forward this complaint to CFPB!
  

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