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Business ProfileforProvidence Van Line Incorporated
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints alleging customer service and billing issues. Specifically, consumers allege that they received a quote from Providence Van Lines based on their inventory; however, on the day of their move, the contracted moving company quoted a significantly higher cost, alleging the inventory had increased. The cited price increases identified in customer complaints range from $1200 to $12,000, a 60 to 80 percent increase over the original quote. Consumers report that if they refused the price increase, they were told their move was canceled and would result in a loss of their deposit.
BBB sent correspondence to the company via email on January 25, 2023, seeking information on what the company is willing to do to help eliminate the cause of complaints. Later that day, David S. Lee, who identified himself as the company's legal representative shared the following response:
"Providence performs over the phone estimates according to inventory items provided by their customers. Providence guarantees that if the customer provides an accurate list of goods to be shipped, that the customers price according to the volume accrued within the transport trailer will not change even if that volume exceeds the list of goods they provide. The problem is that when we send out a crew, many times the customer has more items than they disclosed over the phone. We, of course, give them the option of shipping the list of goods they provided at the guaranteed cost, or we give them a revised quote to ship the whole of their goods. The choice is up to the customer."
At this time, BBB does not find that the company's response has addressed the patterns within customer complaints. BBB will continue to monitor the company's file.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 8387 Frontage Rd NW, Cleveland, TN 37312-6345
- BBB File Opened:
- 12/1/2021
- Years in Business:
- 3
- Business Started:
- 5/10/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 3613955 Providence Van Lines for this business, issued by US Dept. of Transportation-FMCSA
These agencies may include:
US Dept. of Transportation-FMCSA
1200 New Jersey Avenue SE
Washington DC 20590
BBB records show a license number of 3443328 Axis Van Lines for this business, issued by US Dept. of Transportation-FMCSAThese agencies may include:
US Dept. of Transportation-FMCSA
1200 New Jersey Avenue SE
Washington DC 20590
BBB records show a license number of 3512581 - First National Van Lines for this business, issued by US Dept. of Transportation-FMCSAThese agencies may include:
US Dept. of Transportation-FMCSA
1200 New Jersey Avenue SE
Washington DC 20590
- This company became licensed by the Department of Transportation on May 10, 2021 as a Household Goods Broker. This means the company can broker a move out to a licensed moving company, however they do not hold a license to perform interstate moves themselves.
- Type of Entity:
- Corporation
- Alternate Business Name
- Axis Moving and Storage
- Providence Van Lines Inc.
- AXIS VAN LINES INCORPORATED
- Business Management
- Mr. Dave Lee
- Ms. Jennifer Esposito, Owner
- Mr. Rob Michaels
- Contact Information
Principal
- Mr. Dave Lee
Customer Contact
- Mr. Dave Lee
- Additional Contact Information
Phone Numbers
- (423) 457-5153Other Phone
- (888) 453-0222Other Phone
Email Addresses
- Primary
- Complaint
- (423) 457-5153
Customer Complaints
17 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Charlotte P.
10/17/2022
Providence Van Line Incorporated Response
10/20/2022
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