Business ProfileforProvidence Van Line Incorporated

We booked providence van lines on 4/20/22. At the exact time Of booking (job# ********) (within moments of them making me sign their contracts over the phone) without being given time to read the fine print AND they made me give my bank account info to draft their $2500 deposit! Then they transfer me to another department to “finalize” Things, they tell me that the arrival date for our goods and our only car we had towed out of State will be within 7-21 days! So i say no way, we have 3 kids and only have one car, we cant have a 3 week window of not having our items and our only car!! The red flags were all there! So, i say to them: that timeline doesn't work for our family. So they send me Back to Nick who originally checked us out and made me sign the contract Without reviewing it and paying our deposit. Nick then “assures” me that the 21 day window is not accurate and that he will make sure our items arrive within 7 days. So we trusted this company, bought our plane tickets and rental car for a family of 5 and planned to have them drop off Our car and goods upon our move in May. 9 days later my husband and i are still concerned about the 7-21 day arrival window because we didn't get anything in writing for our new 7 day window they “assured” us on. So i call to cancel our trip and they tell us we wont be getting our $2500 back! We are also out a plane trip and car rental for 5 people!! So i explain to them what a hardship this was and they say that the deposits are completely non-refundable (which i never got to Acknowledge when I was asked to sign documents and finalize payments while on the phone). So I ask To speak to a supervisor and their company lawyer ends up Calling me but after explaining how I was taken advantage of, given false info. And made to sign their contract without ample time to read and review, he ends up telling me they will NOT refund my money. We lost so much money from this awful company. $4000 and counting! No services provided!

********* *****, We are very sorry to hear this. The transit delivery windows are not exclusive to our company, and neither is the non-refundable deposit policy. The 21-business day window is the maximum delivery spread allotted by the Department of Transportation for a cross-country move. Cross-country, is considered circa 3,000 miles. That breaks down to 7-business days per 1,000 miles traveled. By D.O.T law, we are required to give you, according to the mileage between your two zip-codes, (1398-miles) a 7-21 business day window. Please this excerpt from your contract that has the delivery windows listed in 18 font. Delivery times are only approximations. Delivery dates are not guaranteed. See below. 0-200 miles 1-3 business days. 201-500 miles 1-10 business days. 501- 1000 miles 3-14 business days. 1001- 3000 miles 7-21 business days. Every other mover out there would have, according to the D.O.T, had to quote you the same contractual delivery spread. As you can see from the contractual excerpt above, there is no fine print within our contracts. It's all 14-18 font. In your review, you also mention, planning to have your household goods and vehicle delivered on May 9th. That would conflict with any moving company. No moving company can guarantee specific delivery dates at the time of scheduling. Unknown traffic situations are the major reason for this. We are not "an awful company," but we do, as any other company, stand behind our policies. Thank you and have a nice day.