ComplaintsforPro 93 Home Solutions, LLC

• Initial Complaint

  10/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The issue is the amount of time it took to complete a contract that was signed on May 15th. The contractor installed a pocket door with nothing to secure it from swinging at the bottom. Hence when opening the door, it became scratched in the middle of the door. There is a picture of what I mean attached. This happened every time Pro93 fixed the door without a bottom insert. They went so far as to put a large iron handle on the pocket door so it stuck out from the pocket. But that was not the issue, the issue was as you pulled the door closed, it swung back and forth catching along the middle causing a scratch. We finally had to send a picture of the $3.00 item that went on the bottom of the door that prevents the problem altogether. While they were taking their time figuring out this situation, I missed 1 cycle of rent (July). I am seeking a billing adjustment of $1265.00.

  

  Business response

  02/06/2024

  We were blindsided by this customer's complaint and refusal to pay her contracted price. We had a good working relationship -- especially considering that she lived out of state -- for most of the project - until the very end. We agree that we did install a small catch at the bottom of the pocket door, that we had to order that part (its low price notwithstanding), and that we had to wait 4 days for it to arrive. However, the idea that we cost her a rent cycle for July is preposterous. The customer signed a Change Order (attached) on July 21, 2023 in which she added over $7,000 worth of work to the original scope. Once the job was complete, we received a payment less the $1265. When we called the customer, we received a terse admonishing and the explanation similar to this complaint. 

  Our position is that this customer signed a contract and subsequent change order. We do NOT guarantee completion dates, but do provide estimated timing on our contracts. She added additional work that did, in fact, add additional time to the project. We were never made aware of any ticking clock. That said, her units were available to be rented by August 1 - 10 days after the change order was signed - with only the pocket door catch (which would not have impeded someone looking at or securing the property) on the lower unit left to complete. We believe this customer arbitrarily decided to break her contract, short the final payment, and misrepresent the facts in this matter both publicly and personally.

  Customer response

  02/09/2024

   
  Complaint: ********
  
  I am rejecting the business' statement. First, while I live out of state, the property management company and I were in contact weekly, sometimes daily. Also, I have a personal friend who monitors the property daily as she lives in Cleveland and works down the street from the property. Both entities kept me a breast of the slow work. The pocket door on the newly installed bathroom on the first floor presented a challenge for the contractor. First the handle of the door did not lock, a requirement for rental property. Also, the door did not shut all of the way, leaving a crack the size of my little finger for passersby to peer through. The contractor tried different handles, but never fixed the root of the problem, the fact that the door was not hanging straight. Once they straightened the door, after weeks of complaining, then the door scratched when closed as seen in the pictures. I literally had to show the contractor pictures of the $4.00 item that would fix the problem.  They tried everything not to fix it. They went so far as to state that a punch list needed to be submitted to the property management company for fixing. The property management company would not show the property until all items were fixed. There for I missed 1 rental cycle due to having to force this contractor to do his work.
  
  Sincerely,
  
  ***** ********

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