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ComplaintsforAbsolute Roofing & Restoration LLC
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am sending this letter to file a complaint about a job that has been contracted with Absolute Roofing and Restoration, but was never started or completed. When I contacted Absolute Roofing and Restoration for repairs Dwight G*** came out to give me an estimate on repairs. After looking at my roof and giving me an estimate of $1500 for all repairs, he asked for half of the money as a deposit. I gave him the deposit of $760 and waited for a contract to be sent over to me by email. After receiving an invoice of my payment and details of my repairs, an employee was sent over to look at the roof. After he came to my home and took pictures of my roof, he left. Since then there has not been anyone to complete the agreed upon job. I contacted the business several times but they are now ignoring phone calls and text messages. I have sent them a certified letter as well. Invoice #****Business response
09/22/2022
Hello. Upon reviewing this file. We had been requested to help stop a leak on a porch roof addition that had been added years prior. The slope addition was at a lower slope than spec requires, thus causing roof to leak. Customer had others made prior attempts to fix leak. We agreed to try an help repair/stop leak without a major repair/replacement. Our crews were out two seperate times and made repairs in attempt stop leaking. Notes in system shows that two of the three leaks on covered porch had stoped based on feedback from customer. A third visit was made to look at potential options regarding more extensive repairs to fix. . But do not see where any further decision was made with customer. We are sorry that you were unable to reach us, but want to make sure your taken care of. Someone from our office will be reaching out tomorrow. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.