ComplaintsforSouthern Security Federal Credit Union
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Southern Security Federal Credit Union took $972.00 out of my account. They claim that they received a message from Social Security reclaiming the payment. Ive spoken with several agents with Social Security and they can find no record nor reason to reclaim my sons SSA payment. Ive spoken with Southern Security Federal Credit Union and it seems as though they dont really want to help. I feel that if Social Security says that they didnt send a notice of any kind to reclaim this payment, they bank should at least investigate it. But it seems like Im getting the run around. Plus Im receiving a lot of overdraft fees.Business response
03/07/2024
The credit union was debited on 3-5-24 by Social Security. We have communicated this to ************** and advised her to either go to a Social Security office or to call them back and ask for a manager. We had no choice but to debit the account to offset the debit to our account by Social **********************.Business response
03/07/2024
This has been resolved and ****************** account has been ************************ for the ******. Credited 3-7-24.Customer response
03/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**********************************************, ** 39038Initial Complaint
02/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a disputed amount in the amount of ******* after finally noticing after being in and out of the hospital with cancer treatments and other things I noticed unusual activity and reported it. Scu gave me a provisional credit and then took 500 back saying I didn't report my card missing in a timely manner which my card number has to be compromised not my card,I found my card. I need my 500 just based on what ******************* said your bank lost a lot of money , how about that I the consumer lost money. I will fight this and take it as far as necessaryBusiness response
02/21/2023
********** filed disputes on multiple charges made using her debit card. Part of the dispute resolving process includes investigations into the charges based on the information presented by our customer as well as information gathered from the vendors that received the funds from the account. Provisional credit including the $500 deductible originally withheld has been deposited back to ************** account while the investigation continues.Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a deposit through the atm after hours. Something happened with the atm it gave me a receipt saying it was unable to return my cash and to contact the bank. I was the first one Im the office when they opened the next morning. I filled out the necessary paperwork. They told me they would check the atm and call me. I never heard anything. Called member services and spoke to *****. ***** informed me that it may take up to 10 business days but she would see to it that someone called me back. Now a month later I call again. No one has any idea about anything and there are no notes in the system or record of the paperwork I filled out. It was $133.Business response
04/26/2023
Member was contacted and we have credited her with the disputed amount of $133.00.Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to my bank 3-1-22 to do a wire request. Teller made an error processing this request. This was 2,574. I immediately told my bank about the error . However , they refused to give my money back or solve the issue . I've asked them several times . Still no response . It's months later and the bank will not give my money back . This is a an error on the bank and not me /Business response
06/08/2022
Business Response /* (1000, 5, 2022/05/16) */ We received an in-person wire request form Ms. ********* on 3-1-2022. Ms. ********* verified the information on the form and signed the request. A call back verification was made by a different staff member to verify the request and information on the form. The wire was sent per the instruction of Ms. *********. Unfortunately, the information that was given to us for the request was not the correct wire instructions. We contacted the receiving institution to try to assist in having them return the wired funds. The receiving institution would not give any information to us. They told us to let the member know that she would need to contact the person to whom the funds were supposed to be going to and they would need to contact the institution to get the matter resolved. We gave this information to Ms. ********* numerous times.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.