ComplaintsforSneed Dental Arts

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  My daughter filed a complaint against Sneed. I want to respond to their response. I was on the phone with that inexperienced person she had billing. I told her to stop billing my medical insurance and gave her the information for united Concordia. She continued to send it to the medical until they said they would no longer see my grandson but they then started to bill the correct insurance. All they did was put the braces on, but they continued to bill my insurance company. They closed their doors in 2022. They just billed my insurance for ******. I have paperwork as well as recording to back up everything I said. She is committing Insurance fraud. If you leave a message on my phone which I have saved in April 2022, how can you bill my insurance for visits for May 2023-July 2023. Insurance fraud.

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Basically she closed her practice Sneed Dental Arts.. Ive Paid her completed my payments IF FULL.. and she has not completed her work ! I was in a treatment plan and she failed to finish what she started so I have to pay another orthodontist to complete the work,, AS WELL AS ALOT MORE OTHER PEOPLE!

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I have had my braces since May of 2021. I thought I had an appointment with Sneed Dental Arts, and I called with no answer. I finally contacted Sneed Medi Spa to receive information on an email address I could use to contact the business. Sneed Dental Arts finally responded with a snarky email about them mailing letters about the business closing. I HAVE NEVER received a letter, but if I owed them a balance, I would have received that email, text, and letter. I paid my braces off, and the treatment also included my retainers. I now have to go to who they recommended, GO Orthodontics, and pay additional money to finish my treatment. I am filing a claim in court because this is ridiculous. How does a business get to keep the money for incomplete treatments? Then I received many emails regarding a bill that I owed which is funny because when I came into the clinic, I was never informed about owing a balance. This is ridiculous, and I want a refund for incomplete treatment so that I can complete my treatment elsewhere.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  I have had my ortho work done with this office and had a follow up appointment scheduled for Jan 2023 when i received an email that they where closing and transferring patients. i paid in full for my treatment and for me to go somewhere else to pay another **** out of pocket is insane. i have tried to contact more than one ortho even the one they suggested and everyone is giving me a cost of **** plus . I already paid 3 times this why would I paid more for something I paid in full? i talked to some one in Jan 2023 and it has yet to be resolved.

• Initial Complaint

  01/31/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  They permanently closed down without complement of treatment with balanced paid off in 2021. I have not been seen since October of last year 2022. I recently found out about the closing from a voicemail redirecting me to a New orthodontic office called "Go orthodontics", and I was told by them they permanently drop all patients with incomplete treatments. I recently received an email from this business regarding an unpaid balance that I never was told of, and I tried contacting them by email and phone number (Business Coordinator) but not able to reach since they sent email saying they are disconnecting all contact. I tried to call to retrieve my medical documents, but I have not received any access to them as well regarding new treatment because of me being an un complete treatment I have to pay out of pocket full amount for incomplete treatment. Also, I didn't owe anything in treatment I was told every visit I didn't owe anything when checked with Front desk receptionist. Now I'm having to seek treatment and having to pay out of pocket to complete and uncompleted treatment. I started my treatment May of 2020 and every visit I never got answer from anyone regarding the status of my treatment now i have to start the **************** again without the information from where they left off. My biggest concern is the unawareness of I having to owe something and from what I told and verified by someone I didn't owe them anything. Every visit they had new people, and they didn't even know what had to be done treatment wise with my braces I had to always tell them what happen because they end up quitting. I'm very stressed about this and honestly can't afford to be paying extra money I didn't owe for treatment I already paid for in full 3 years ago. I heard from Go orthodontics that I'm not only patient that have problem as well. I was supposed to get seen on December 13 I caught covid the week before until Jan second week from new dental office.

• Initial Complaint

  06/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So many billing issues. I'd pay with a credit card to be sent a bill. When you could finally get a hold of anyone in billing - they found it on my account "unapplied". Sometimes it got fixed, sometimes it didn't - because they couldn't keep billing employees. I did a full accounting, excel spreadsheet, identified missing insurance claims where I paid my portion, and left it with ***** who said it would get to ****** to reconcile. It's now 5 months later and I just received a call and bill from COLLECTIONS. I did a full account AGAIN and they failed to filed a claim from 7/15/20 ($235) - I have made 13 visits since with full payments and NOBODY let me know of this. Absolutely ridiculous. Its inexcusable.

  Business response

  06/14/2022

  Attached you will find an entire audited account for ***** ******.  Per collections she is now in secondary phase and when patient is put in secondary phase the collection company adds a fee to the account.  Considering this and looking at the collections account, with their fee added on, you will find that she owes $716.60.

   

  Thank you. 

  Business response

  08/12/2022

  I have previously attached all eob's to support evidence that all claims were submitted to the patient's insurance every time patient was in this office. What insurance decides to do is beyond our control. That is between the patient and their insurance company. You will find on the account summary report I am attaching every time a claim was submitted to insurance and if it had to be resubmitted you will find that as well. Any communication between patient and staff you will also find on this report. Furthermore we can not state a patient has a balance till after insurance decides to pay or deny the claim. We would all like for insurance to pay what they are expected to pay, however in some instances they do not. Before we tell any patient that they have a bill we have to let insurance process regardless of how much time that takes. Example: we just received the final decision from an insurance company from a claim that was submitted on 11/02/2021 and because this insurance company decided to downgrade we now have to tell this patient almost a year later that they owe a balance. We can not help that, we try to help patient's out and accept insurance. 

  Customer response

  09/01/2022

  
  Complaint: ********
  
  I am rejecting this response because: I was in the office multiple times for years and was never notified of this debt.   I paid each of my accounts on every single visit.  ***** told me multiple times that my account was $0.  Its not ethical to come back 2 years later and send me to debt collections for something I was never notified about and told I didn't have a balance. 

  I cannot be responsible for a debt that was never submitted, nor additional late fees/etc,  after I was told for years I owed NO DEBT. 

  Please provide evidence of notification.
  

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son has dental insurance. Braces are covered under the dental plan. This dental office keeps billing his medical insurance and dental is not included in that plan. Of course this claim is getting rejected. This office has his dental insurance information. Per the medical billing lady, my son's dental insurance rejects the claim. Per the dental plan, there has never been a claim submitted to them. I have been sent a **** by them and they now refuse to see my son who needs ortho follow up for his braces. This is a very stressful situation to be in. In the photo you will see that the rejection is coming from medical insurance with the medical ID number, not the ********************** ID number. The medical billing person has told me she is billing correctly and has hung ** in my face. This office has mentally and emotionally drained me. My already anxious son is nervous and upset about not getting his dental care. There is a mistake being made with the billing and I need your assistance to get this resolved.

  Customer response

  06/07/2022

  See Attachment/File: Attachments

  Business response

  06/08/2022

  The only insurance we have for this patient is there dental insurance. I showed the patient's mother on the computer yesterday verifying it with her card information from her phone. We do not even have her medical insurance on file. I am not sure how the mix up is happening, but it happens once the claim is submitted and sent to her insurance company. I told the patient's mother yesterday that her ortho contract payments have not been made that when her card is ran we get back the reply of suspected fraud, and that we need a new card to put on file. She responded and said that something is going on with her bank and that she does not have a new card as of yet. She is still waiting on the bank to issue her one. Per contract agreement when a payment is late we add a $50 service charge to the late payment. Furthermore when the contract is two months late their contract is cancelled and the whole balance is owed in entirety. This has been explained to her multiple times. It was also explained to her that we need a payment made on the account considering her payment was due 5/15/2022 which makes her a month behind along with the late fee paid. She told me that she does not have the money to pay at this time. I explained to her that unless this is paid we can not see the patient. Spoke with her about putting the remaining ortho into contract as well and giving her all the information she needed to submit the claim herself. The mother refused to do this as well. She started getting very loud and hateful in the office and we were trying to help her, but we need some kind of payment made on the account. She refused to pay anything so we explained the patient can not be seen without this being done unless it is an emergency and she left.
  See Attachment/File: ******* ortho contract and insurance breakdown.pdf

  Customer response

  06/13/2022

   
  Complaint: 17408138
  
  I am rejecting this response because: This claim has not been submitted to the dental insurance and therefore my responsibility after billing is unknown. The respondent says they do not have medical insurance information, the attachment I have included says this is false. The rejection that the office provided me a copy of has his medical ** number. I have highlighted the ** number on the rejected claim as well as the name of the medical insurance company, Highmark Blue Shield. The second attachment is United Concordia, the dental insurance information. Per United Concordia, there are no claims for my son. Clearly, there is an error being made in this claim process and someone analytical is needed to see where the disconnect is.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The account was paid 10/2021 and Sneed Dental continues to maintain our account with a collection agency. The collection agency will not remove the account even though payment receipt was provided. The office says we have a $0 account balance and will not contact the collection agency says that is our job. All parties were included on an email today with no response other than we need to call the collection agency. When Sneed Dental is aware they will continue to call us for payment u til they close the account.

  Business response

  02/07/2022

  Business Response /* (1000, 6, 2022/02/01) */ It is not in Collections. He paid with a Visa card 10/4/2021. If you have a letter from the collection agency, please provide a copy. Thank you. Consumer Response /* (3000, 8, 2022/02/02) */ Please see the email thread with Sneed Dental and the Account Manager at the collection agency. The account IS in collections when it was paid and they are well aware of this. If I have to hire an attorney and spend money over this small balance I will. It is pure principle at this point, they have a history of doing this to people.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been charged by Sneed Dental Arts for $178.51 - the complete amount exceeding anything owed to this dental practice. I have already paid $200.20 to this office, which exceeds the amount my dental insurance company states that was owed in total. It appears Sneed Dental Arts is charging me for amounts which exceed the allowable charge accepted by the insurance plan with UHC, a plan this dental office participates in, and the only reason I even went to this office. I received my first bill, a 2-page statement, from Sneed on October 30th, notifying me that my account was more than 60 days past due. As I investigated, I discovered their error along with the fact they incorrectly billed my insurance company for dental work that was not done on one of my teeth on 9/30/21, and they were paid for it! Insurance is investigating that claim. Sneed Dental is today threatening me with a collection agency on 11/15/21 - even AFTER I have reached out to them thru mail, email and phone about their errors on their original bill. They only respond with more automated warnings. I initially had my ********************* at Sneed's Collierville, TN office on July 29, 2021. My next exam was on August 9, 2021, when ********************************. Sneed requested I pay $126, my share of that dental work, which I did prior to it being started. Two days later, while I was out of town for a 2-week vacation, ********************************************************************************************************************************************************************************************** and the front desk asked me for an additional $74.20. Sneed Dental has been harassing me with texts and emails about an overdue account that is in fact not overdue. According to my insurance company, excluding the fraudulent claim filed by Sneed, the balance I owe is $183.20. I have paid them $200.20. Sneed Dental is harassing me for $178.51, which I do not owe.

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