Business ProfileforUrban Air Trampoline Park

I visited this park on 5/21/22 and was offered to take a monthly membership for the park. I paid close to $30 for the one visit / monthly membership. Before signing up for the monthly membership, I talked to the park manager and asked if I can cancel this membership anytime and i was told that I can cancel anytime I want. I double checked and he confirmed that I can cancel whenever I want by calling the customer service. Based on that information, I signed up for the membership. However, the day I visited the park i was not satisfied with the visit as there were many things not available and the level of service I received. After that one visit, I did not visit the park again. I called customer service to cancel my membership and they simply refused by saying its a 12-month contract. I do not remember signing any contract and neither I got any email from them about this term. I spoke to the manager and was not helped. I am very disappointed as this seems to be a totally unethical practice of forcing customers to sign up for 12 month membership by telling them that they can cancel anytime. The terms even if present were not clear enough or clearly highlighted during signing up, thus anyone can miss it easily. Even the receipt email that I got did not mention any such term. I am highly disappointed that businesses are using unethical practices to make money from innocent customers by not being explicit or clear in the terms and not letting customers cancel the membership if unsatisfied with the service and by giving wrong information. I hope BBB can help me resolve this issue to my satisfaction and get me my money back or prevent further financial loss to me.