ComplaintsforCorrectional Counseling Inc
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Complaint Details
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Initial Complaint
04/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 40 workbooks on 3/23/23 from Correctional Counseling, but only 5 workbooks were delivered on 3/28/23. I called Correctional Counseling on 4/3/23 and they said they would track the package. They called me back to say the workbooks were delivered. I told them only 5 were delivered and 35 were missing. They said they would ship 35 more out. Correctional Counseling email me on 4/12/23 saying that I would have to file a claim with Fed Ex. I called and let them know they would have to file a claim. I believe somehow the books were lost in transit and now I am out 35 books that I paid for on my credit card. Any time I have had a problem with shipments, all my other vendors have refunded the amount or sent me a replacement. I believe this company is not operating in good faith. Any assistance would be appreciated.Business response
04/24/2023
Correctional Counseling Inc, "CCI", met with ***** last Thursday, April 20, 2023 regarding this complaint. Our shipping records indicate the shipment's weight reflects the shipment left our location complete. We have alerted ***** that the books were misplaced/mishandled while in *****'s possession. We notified the customer on Thursday, April 20th that we were replacing the books at our own expense.
At the beginning of the claim, ***** notified us that they required 14 days to process the lost book claim. We were within the 14 days when Ms. ********************************************** County Behavioral Health filed her complaint with BBB.
I am attaching our new ***** Rep's ******** card. We have been without a sales rep until she took over.
If I can clarify anything any further, please feel free to contact me on my cell ************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.