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            Business ProfileCapital Construction

            Home Improvement
            BBB accredited business

            Contact Information

            335 Washington St

            Collierville, TN 38017-2745

            Get Directions
            Email this Business
            (901) 870-3506

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2004

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Capital Construction offers general contracting, commercial construction, home remodeling, home inspection, fire/water damage repair, mold remediation, roofing & siding, windows & doors, interior & exterior painting, arbors & decks, rotten wood replacement, brick & masonry work and defog windows.

            Business Details

            Location of This Business
            335 Washington St, Collierville, TN 38017-2745
            Email this Business
            BBB File Opened:
            11/1/2004
            Years in Business:
            22
            Business Started:
            10/1/2001
            Business Started Locally:
            10/1/2001
            Accredited Since:
            11/1/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Capital Enterprises Corpoation
            Contact Information

            Principal

            • Mr. Justin Herter, Owner

            Customer Contact

            • Mr. Justin Herter, Owner
            • Mr. Charles Moorefield, Manager
            • Mr. Gage Morefield, General Manager
            • Ms. Bee Matthews, Office Coordinator
            Additional Contact Information

            Fax Numbers

            • (901) 381-1078
              Primary Fax
            • (901) 737-8683
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/03/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We contracted with Capital Construction to remodel our upstairs master bathroom. They advised us they had been using **************** for five years. We understood this to mean all ******** products, showers and heated floors. This is the system we wanted for our remodel. Capital Construction gave us a quote and warded them the job. ****** ******, the owner, sold us the job, and assured us that he could provide the desired results. The job was then turned over to a project manager who had no experience in any type of remodeling. During the remodel we had to bring to his attention many problems. Our main issue is the heated floor which was not installed according to ******** requirements voiding our warranty. We paid Capital Construction's full invoice under protest to avoid a mechanic's lien. We then sent a certified letter to Mr. ****** requesting a reimbursement of the cost of the heated floor. We have yet to be contracted by anyone at Capital Construction.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa P.

            07/18/2022

            Horrible experience with this company. Contract was wrong more than once. Dates on their work schedule continually wrong. Another customers project details kept showing up on my work calendar. Owner didnt order correct amount of tile so a delay ensued waiting on another shipment. When it came to installing the 2 bathroom faucets no one had bothered to notice only one had actually been delivered. Final floor caulking was sloppy around the edges. Quarter round not finished. Wood door trim scuffed and not repaired. Door paint chipped when someone closed the door before paint was dry. Outlet plates not removed for painting. Very poor on details and less than professional finished product.

            Capital Construction Response

            07/19/2022

            Contract was sent and signed by customer and deposit was made. We started the project on June 29th and completed on July 18 . As the project move on, we sent draw request to the client as worked progressed and we received each payment accordingly. If there was any issues, customer would topically wait to pay and advise but payment was received and we moved along with the project and completed. All materials were ordered correctly but one box from our Vendor came from a different location and was delayed (we have no control over shipping issues due to the many issues that is going on in the logistic industry). However, once received we immediately completed the job. ************* was also given a discount on electrical work that was worth $500 and she still has a balance of $889.50 from her invoice and we feel this complaint is due to wanting a discount. We have updated her on all work and have documents and pictures to provide with all communications documented. We have attempted to call but no answer from *************. We strive on providing excellence to our clients and have built the best relationship over the years.

            Capital Construction Response

            07/19/2022

            Contract was sent and signed by customer and deposit was made. We started the project on June 29th and completed on July 15 . As the project move on, we sent draw request to the client as worked progressed and we received each payment accordingly. If there was any issues, customer would topically wait to pay and advise but payment was received and we moved along with the project and completed. All materials were ordered correctly but one box from our Vendor came from a different location and was delayed (we have no control over shipping issues due to the many issues that is going on in the logistic industry). However, once received we immediately completed the job within two weeks. We have updated her on all work and have documents and pictures to provide with all communications documented. We have attempted to call but no answer from client. We strive on providing excellence to our clients and have built the best relationship over the years.

            Local BBB

            BBB of the Mid-South

            More Info on Local BBB

            BBB Reports On

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