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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with Capital Construction to remodel our upstairs master bathroom. They advised us they had been using **************** for five years. We understood this to mean all ******** products, showers and heated floors. This is the system we wanted for our remodel. Capital Construction gave us a quote and warded them the job. ****** ******, the owner, sold us the job, and assured us that he could provide the desired results. The job was then turned over to a project manager who had no experience in any type of remodeling. During the remodel we had to bring to his attention many problems. Our main issue is the heated floor which was not installed according to ******** requirements voiding our warranty. We paid Capital Construction's full invoice under protest to avoid a mechanic's lien. We then sent a certified letter to Mr. ****** requesting a reimbursement of the cost of the heated floor. We have yet to be contracted by anyone at Capital Construction.Business response
12/01/2021
Consumer Response /* (2000, 5, 2021/11/16) */ *****, Thank you for your assistance on my complaint with Capital Construction. Capital has contacted me and we have resolved the complaint. Please dismiss this complaint with Capital Construction. Again, I appreciate your help in bringing this to a conclusion. *************** Sent from my iPhone
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.