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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased their White ***** Punch Bowl online for $73, plus $8.95 shipping and handling for a total of $81.95. Order #**** was delivered to my home on Saturday 1/6/24 by the post office. Upon unpacking my delivery, I noticed some cracks in the side of the bowl, which is not acceptable since liquid would be served out of said bowl. I have reached out to the shop and followed up, but have received zero response nor resolution. I responded to them immediately after opening and before using the bowl, as a resolution is needed.Business response
02/23/2024
Subject: Resolution of Shipping Damage Complaint for Punch Bowl Order
Dear BBB,
We wish to address the recent complaint regarding the damaged punch bowl that the customer received in the shipment. We sincerely apologize for any inconvenience caused and appreciate the opportunity to clarify the situation.
The breakdown in communication arose due to the lack of a phone number provided by the customer. As our primary mode of communication is through email, it is possible that our messages may have been redirected to a junk folder or missed by the customer. We deeply regret any confusion this may have caused.
Upon the customer's notification of the damaged item, we promptly resolved the issue by arranging and providing a refund once the punch bowl was returned to us. It is important to note that the punch bowl was originally packaged securely, and we are unsure why it was received damaged during transit.
We value our customers' satisfaction and strive to provide excellent service. Please rest assured that we have taken steps to prevent such occurrences in the future and appreciate your understanding in this matter.
Thank you for your attention to this issue.
Sincerely,
***********************, A Perfect Bloom
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.