Business ProfileforPlanet Glass

I would have to agree with the low review of this company we found on ****** and ****...paid $35 for their tech to come measure, and paid someone to meet him at the property. He sent me a quote for a slider door on a deep soaking tub, of which I have put a more modern looking door on another property. When I called to discuss why, and if the other door could be used space wise, he gave me a blank answer that "the slider door is what they install." I had to call the office and have another conversation with another person who wanted us to go ahead and make a decision on a different style door we wanted from the measurements and would not revisit the home. We installed this door on a previous home, and the tech had to make sure the swing did not hit anything in the bathroom. The process I had to go through to repeatedly tell this company we did not want to now make the decision and proceed on a $4,000 job without someone returning was excruciating. Besides the fact that the management was argumentative, there was an overall air of inability to discuss the technical side of the installation which made us nervous. I would say skip this company due to the lack of professionalism we experienced when the problem arose. That alone, no matter what your issue will be, is going to be a nightmare down the rd. If you have a standard shower, that requires no thinking, and they are the lowest price that is probably the only scenario in which I would hire this company. We have done over 50 investment properties in other states, and this is by far the worst customer service experience and unorganized office I have seen to date. Save your time and patience and go where you can get the top quality and skill set for the price.

Planet Glass charges a $35 in-home estimate charge if the customer cannot provide rough measurements for a quote. This customer in particular was originally advised it would be $75 because she had four bathrooms with showers to quote. When the technician arrived he was shown three bathrooms one of which already had shower glass there was not a fourth bathroom. He did measure for the types of showers that are recommended to place over a tub because that is what both of the bathrooms had. A quote was sent to the customer and she was only charged $35 because there were only two showers, not four as she thought, and was unaware one shower already had the existing glass. When she spoke with the second technician he explained to her why we do not put frameless over a tub she would not accept that. Management at that point did have to get involved. We did explain again if she wanted frameless we could not be responsible for any leaks. We explained also again what the $35 was charged for and we did send her a quote we did not pressure her to order anything we repeatedly tried to explain how our quoting process is, free estimate with rough measurements, and a $35 trip fee if we go measure and provide a field quote. ********* was sent both quotes and a copy of her conversation when she made her appointment so she could be reminded we have said from the beginning what the trip charge was for a field quote and she received that.