ComplaintsforWesley Living

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is against 'Wesley Living' in the state of *********. They are allowing different sorts of people into their property to live that prove not to allow comfortable settings for other tenants there. The property is 'Wesley on the Ridge' in *********, ********. It's necessary for Wesley Living to be stricter about what sort of people they are to allow to live at their Rental properties. There was a lady they allowed to live at Wesley on the Ridge in *********, ******** that clearly should not have been allowed to live there, she had serious mental issues, residents there say management at Wesley on the Ridge was tricked into allowing her to move into the apartment there! The tenants name was *****. She was a constant source of upsets at Wesley on the ********************** would have her grand children stay with her at Wesley on the Ridge at times and little things would come up missing at the apartment building, ***** took flowers from someone at the apartment building that she clearly had no right to. Now, Wesley on the Ridge has been allowed to move in a person that appears to have been a derelict person. A resident at Wesley on the Ridge said when that person first moved in upstairs there, that part of the hallway smelled awful for 2 days. That tenant brought with him a large dog, he is the type of person that allows his dog to defecate in the hallway at the apartment building. The tenant next door to him owns a small pet and allows the pet to get out of the apartment and enjoy being in the hallway, a brighter, larger space for the pet to relax more. But they are afraid for their pet to do that now because of the carelessness of that guy in allowing his dog to do what it does out in the hallway, they are afraid the dog might harm their pet. If that guy needed a place to live, and got a place to live, fine, but certainly not at the discomfort of the other tenants, Wesley Living need to be stricter and careful about those allowed to move in.

  Business response

  09/06/2024

  The acceptance of applicants in HUD housing is dictated very strictly by federal statute and HUD regulations. Our mission states "In response to the love of God, our mission is to provide excellent housing and services which enhance the quality of living for elderly persons and their families." In the spirit of that mission, we have a preference for the homeless. All applicants, whether homeless or not, must meet our credit and background screening criteria. That criterion, the "Tenant Selection Plan," is published and available at the property. Our "Tenant Selection Plan" is available for anyone to see and read. It has been reviewed by HUD and found in compliance. The behavior of tenants in the facility after tenancy must conform to the lease, house rules, and the pet rules which are attachments to the lease.

  Although we do not publish punitive actions that we take with residents to correct behaviors outside the lease or house rules, administrative action which includes letters, warnings, notices and eviction may be in motion unknown to residents. These administrative enforcements are time sensitive and take a great deal of time in order to both afford the tenant an opportunity to modify their behavior in a reasonable time or to protect their legal rights in the event of a Forced Entry Detainer. We are bound by these regulations and laws when dealing with people in their homes. These types of behaviors should be reported to the manager for these administrative type actions to occur. All instances should be reported so that the manager has all the information necessary to move forward. Again, this is because we may be moving forward with administrative actions and unless we know that each stage did not correct the problem, we will need the additional information to move forward through each step of the process.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I lived at ************************************ from 9/15/17 thru 5/6/24. I have been under a Notice to Vacate since August 2023 and updated that form as needed until my new apartment was secured. I moved into my new apartment on 5/4/24 and cleaned and turned in the keys to my old apartment at ************************************ on 5/6/24. *********************** checked it and said "we could put someone in here tomorrow! And it smells good, too." She said she would call me as soon as the documents were sent to Wesley Living Corporate. I waited about two weeks before I called to check the status of my refund. If ****** would have called, as promised, I would have waited the whole 30 days before a status check. The check for $100.89 arrived and is simply not enough. I have never, ever missed paying my rent and was always on time. I have documentation on my computer should there be a problem. According to my records, I paid a $300 security deposit and a $300 pet deposit. The pet deposit has been refunded with interest. I was expecting the full return of the $300 security deposit (+ interest), since my apartment was left in move-in condition, plus the refund of my $350 rent by ACL Debit less the $68 owed for 5/1/24 thru 5/6/24. That total should be at least $682 plus interest. I have NOT cashed the $100.89 check and will return it if required. Wesley Living owes me money!

  Customer response

  06/12/2024

  I need to correct the amount of refund.  The manager of St. *********************, ***********************, called me right back after I emailed her to let her know I've filed a complaint with the BBB.  She informed me that my Security Deposit in 2017 was actually $279 (plus 6.5 years' interest).  So $279 plus $350, less the $68 I owed for 5/1 thru 5/6/2024, equals a total of $561 (plus interest).  We agreed on this total.  She is going to touch base with Wesley Living Corporate and will call me back.

  ************** said she's been on vacation and that's why she hasn't returned my calls.

  Thank you! 

  Business response

  07/08/2024

  It appears that the manager of *********************************** has identified this as an error and is in the process of correcting the refund. This process may take 3-days. Thank you.

  Customer response

  07/08/2024

  Hi, *****!

  Thank you for this good news.  However, I cannot accept this as is.  (1) I do not see anything about the amount (the manager at ************************************ and I did agree in a phone call on the $561).  (2) Also, there is an indication to allow three days for the process of correcting the error.  I see that I have 7 days to respond, so I will wait at least 4 days to see if they contact me about it.  I will try to call the manager of ************************************ on Day 4 to see if she has any specifics.

  Please do NOT close this until they have answered these two concerns.

  Thank you!

  ******************************

  Customer response

  07/09/2024

  Date Sent: 7/8/2024 5:54:37 PM
  

  Hi, *****!

  Thank you for this good news.  However, I cannot accept this as is.  (1) I do not see anything about the amount (the manager at ************************************ and I did agree in a phone call on the $561).  (2) Also, there is an indication to allow three days for the process of correcting the error.  I see that I have 7 days to respond, so I will wait at least 4 days to see if they contact me about it.  I will try to call the manager of St. ********************* on Day 4 to see if she has any specifics.

  Please do NOT close this until they have answered these two concerns.

  Thank you!

  ******************************

  Business response

  07/11/2024

  A further exploration into this issue shows that the ****************** was double charged rent in January 2024. Her initial refund check was for $100.84. This check should have been for $450.84 and was in error because of the erroneous charge in January. We have since credited her account for the $350 error and she will receive a check for $350 which will complete her deposit return. This will take about 3 weeks to complete. Additionally, this error could have been corrected much sooner if ****************** had contacted the manager. The manager reports that she has had no contact with ****************** since her move-out. We would encourage her to start her inquiry with the manager next time as she is able to make these corrections much faster. We are glad to show ****************** her ledger illustrating her charges and credits. All she has to do is to contact the manager and ask her for a copy of her ledger. Her computations are as follows: $28 credit on a prepayment. A $139 dollar credit for her deposit. A $1.84 credit for deposit interest. A $282 credit for her overpayment of rent in May. These credits add up to $450.84 with a payment already made back to her for $100.84. We apologize for the January error and subsequent delay in her deposit return.

  Customer response

  07/12/2024

  The first person I tried to call per the instructions in the letter sent with the original $100.84 check was ***********************.  I was forwarded to ************************* and I left a message with him. Then I called back and asked to leave a message with ***********************.  I did and received no callback.  I called Wesley Corporate and left a message for a callback...none came.  I called Wesley Corporate back again and had to choose a name to leave a message for.  That was ***********************.  She did not call me back.  So, this claim was my next defense, as this is a lot of money for me.

  You will note from the attached that I have painstakingly gone through my checking account and gathered all the check numbers, dates cleared, what the amounts should have been, the differences with a plus or minus.  [I am no longer with *****, so I don't have that info from 9/2017 through 5/2018.] I added $279 (security deposit) plus $350 (rent deducted for **** although I moved out on May 6th), subtracted the $68 owed for May 1 through May 6th, then added all the plusses and subtracted all the minuses and come up with $470. Having a check already for $100.84, that means I am owed $369.16 plus interest on the security deposit.

  I will only drop this complaint when I have that check in hand.

  Thank you!

  Customer response

  07/12/2024

   
  Date Sent: 7/12/2024 10:43:26 AM
  

  The first person I tried to call per the instructions in the letter sent with the original $100.84 check was ***********************.  I was forwarded to ************************* and I left a message with him. Then I called back and asked to leave a message with ***********************.  I did and received no callback.  I called Wesley Corporate and left a message for a callback...none came.  I called Wesley Corporate back again and had to choose a name to leave a message for.  That was ***********************.  She did not call me back.  So, this claim was my next defense, as this is a lot of money for me.

  You will note from the attached that I have painstakingly gone through my checking account and gathered all the check numbers, dates cleared, what the amounts should have been, the differences with a plus or minus.  [I am no longer with *****, so I don't have that info from 9/2017 through 5/2018.] I added $279 (security deposit) plus $350 (rent deducted for **** although I moved out on May 6th), subtracted the $68 owed for May 1 through May 6th, then added all the plusses and subtracted all the minuses and come up with $470. Having a check already for $100.84, that means I am owed $369.16 plus interest on the security deposit.

  I will only drop this complaint when I have that check in hand.

  Thank you!

  Customer response

  07/12/2024

   
  Date Sent: 7/12/2024 3:47:12 PM
   
  Date Sent: 7/12/2024 10:43:26 AM
  

  The first person I tried to call per the instructions in the letter sent with the original $100.84 check was ***********************.  I was forwarded to ************************* and I left a message with him. Then I called back and asked to leave a message with ***********************.  I did and received no callback.  I called Wesley Corporate and left a message for a callback...none came.  I called Wesley Corporate back again and had to choose a name to leave a message for.  That was ***********************.  She did not call me back.  So, this claim was my next defense, as this is a lot of money for me.

  You will note from the attached that I have painstakingly gone through my checking account and gathered all the check numbers, dates cleared, what the amounts should have been, the differences with a plus or minus.  [I am no longer with *****, so I don't have that info from 9/2017 through 5/2018.] I added $279 (security deposit) plus $350 (rent deducted for **** although I moved out on May 6th), subtracted the $68 owed for May 1 through May 6th, then added all the plusses and subtracted all the minuses and come up with $470. Having a check already for $100.84, that means I am owed $369.16 plus interest on the security deposit.

  I will only drop this complaint when I have that check in hand.

  Thank you!

  Business response

  07/12/2024

  We have no employee by the name of *************************. We also have no employee by the name of ***********************. We have never had an employee in our company by either of those names. Ever. We have provided an accounting of ****************** account and again would be willing to provide a copy of her ledger if she would like to go to the property and request it. We consider this case closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩